We understand your frustrating experience with RXO Logistics. It's understandable to be disappointed when a delivery and installation doesn't go smoothly, especially for a new appliance you're excited about. Based on the review, it seems RXO failed to properly install your LG DLE6100W dryer after multiple attempts. They claimed the delivery team was new and didn't know how to install it, and then no-showed on scheduled installation appointments. This is clearly unacceptable service from a logistics company. To resolve this, I recommend reaching out to LG directly through our social media channels @LGUS on Twitter, Facebook, or Instagram. Send us a private message with your contact information and a brief description of the issue. Our team will be happy to assist you further and work with RXO to ensure a successful installation. We value your business and want to make this right. In the meantime, I suggest carefully packing up the dryer and keeping it in a safe place until our team can provide further assistance. Thank you for bringing this to our attention. We appreciate your patience and look forward to getting your new LG dryer installed properly. —Renzo

Hello there, thanks for sharing your experience with your 7.3 cu. ft. Ultra Large Capacity Rear Control Electric ENERGY STAR Dryer with Sensor Dry model DLE6100W. We understand you mentioned that your first unit stopped heating after 8 months, and we appreciate you taking a moment to let us know. We understand how important it is for your dryer to maintain steady heating performance. A quick step that can help restore heat output: - Check that the dryer’s exhaust vent is fully clear, as restricted airflow can prevent proper heating You can also review the full manual and support resources for your DLE6100W here: https://www.lg.com/us/support/product/lg-DLE6100W.ABWEEUS?tab=1 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑Rich

Hello, Sharonel. We appreciate you taking the time to share your review regarding your LG DLE6100W electric dryer. We recognize your experience with accessing warranty support for your unit. To help maintain optimal dryer operation, clean the lint filter before each cycle, check that the exhaust vent hose is free of kinks or clogs, and ensure the unit is connected to a dedicated 240V power outlet. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James

Hi. We appreciate you taking the time to share your review regarding your LG DLE6100W Dryer. We recognize your experience with your dryer stopping heating performance. To help maintain proper drying performance, check that the lint filter is thoroughly cleaned before every load, verify that the exhaust vent duct is free of obstruction or lint buildup, and make sure the home circuit breaker has not tripped. You can also view helpful guidance on drying performance at https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634?srsltid=AfmBOoqHptPyyQ1IN6za6rAxvPCOyUNpnqIS9I4GYe1yJ6ijfXqmMWug. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi, there. Thanks for taking the time to share your experience. It’s great to hear your LG Dryer (DLE6100W) model is drying well and running quietly. This model’s straightforward design and dependable results make it a strong fit for everyday laundry needs, and we’re glad it’s been a solid addition to your home. For more guidance, visit https://www.lg.com/us/support/product/lg-DLE6100W.ABWEEUS. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ ‑LG Digital Care Team ^Juvy

Hi. Thank you for sharing your experience with your LG Dryer. We appreciate you letting us know about the control board replacement and the time it took to complete the repair, and we want to ensure your specific LG unit is reviewed so we can see how to assist moving forward. To allow us to properly investigate the details of your specific product model and to see how we can assist with the issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi. Thanks for sharing what’s happening with your LG Dryer. We appreciate the details about the drying performance and the sensor leaving items damp, as this gives us helpful insight into how your specific LG unit is operating. We want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your dryer‑sensor‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 ^James

Hi! We appreciate you taking the time to post your review and would like to address any concerns you have about your dryer. Feel free to reach out to our team on social media so that we can answer any questions you may have about your new dryer. Our handle on social media is @LGUSSupport. Feel free to reach out to us on Facebook or Twitter! We'd like to ensure you get the best experience your dryer has to offer! ^Chris