Hi. Thanks for reaching out about your LG Dryer. Towels are one of the heaviest, most absorbent items you can dry, so the settings you choose make a big difference in how long the cycle takes. Your note about extended dry times helps show exactly what you’re seeing with your new LG unit. For the best results with towels, LG recommends using Heavy Duty, Towels, or Normal with High Heat, depending on your model. This page offers helpful guidance on cycle use and drying performance: https://www.lg.com/us/support/help-library/lg-dryer-electric-laundry-is-not-drying-well--20154774023740 To allow us to properly investigate the details of your specific product model and to see how we can assist with your drying‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to the link above for reference on the specific issue you're encountering. ^James

Hello, Shane. We appreciate you sharing your experience with your LG DLE6100W Dryer, and we want you to feel confident that your laundry comes out just the way you expect. When clothing gets caught or damaged during a cycle, it can sometimes be tied to items slipping between the drum and the surrounding casing, especially if the load is very small or contains lightweight fabrics. Checking that the drum is rotating smoothly, avoiding single‑item loads, and ensuring the dryer is level can help prevent fabric from getting pulled into tight spaces. You can review more details on how this can occur here: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-clothes-get-caught-between-the-tub-and-the-casing-around-it-clothes-came-out-of-the-tub--20154629491887 If you’d like us to take a closer look at your unit or walk through additional steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James

We're sorry to hear about the issues you've been experiencing with your LG dryer. It's definitely frustrating when an appliance doesn't function as expected, especially so soon after purchase. It's positive that you've already had two technician visits to address the problem, but it's unfortunate that the issue hasn't been resolved yet. If you need further assistance, you may send us a private message on Facebook or X (Twitter) at @LGUSSupport, and we will be happy to accommodate you.

Hi Adennis, thank you for sharing your experience with the LG DLG6101W Gas Dryer. We understand how great it feels when a dryer delivers strong, consistent results, and it’s great to hear this model is keeping your clothes perfectly dry every time. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich