Delivery was messed up twice with no regret for the impact it made on our lives. Limited communication to fix the issue; we were told we would get free pillows to make up for the difficulty, no communication since. When we reach out to Tempur-Pedic we were met with condescending responses and messages stating they couldn't find our order with our email despite sending screen shots of the purchase and exchanges with customer service. Despite the like or dislike of the bed we will never purchase from this company again. Customer service makes the difference and what we have received has been horrid

The delivery team arrived Monday, October 21, 2019 a Wonderful morning at 9:15am.... I was so excited to finally have my new bed after many months of remodeling my house. The delivery guys were so polite and courteous, simply outstanding, second to none! A special thank you to Sleep Outfitters' Danville KY store Manager, Tish O'Rea!!!She was so helpful, patient and kind during the purchase plight for a new mattress set. There were many changes along the way and Sleep Outfitters made every one of them effortless and a wonderful experience overall. My joints don't ache as much anymore. I am so happy to go to sleep instead of dreading it. I Don't wake up in the middle of the night. The Zero Gravity setting is my absolute favorite!!! It truly feels like I'm floating!!!Words cannot put how I feel about my bed...Love Love Love My Tempur Pedic!!! Thank you Tish for caring about the customer and giving such excellent customer service-you're the best! I'm Never going back to a standard mattress AGAIN!!! I am a forever a customer and will tell everyone that they have to see, test and purchase a Tempur Pedic and meet Tish O'Rea!!!

This is our second Tempur-Pedic Mattress and the improvements to this new model are great. The new mattress is even more supportive than our older one, preventing any back pain. If you like a firm mattress this mattress is for you. The only draw back is the thing is darn heavy.

We looked at Tempur Pedic for 3 reasons: 1. I sleep hot 2. I have lower back pain 3. I'm allergic to latex The mattress we chose is firm and cool. Even my sheets feel great whereas before I would wake up in a puddle of sweat! Although not totally gone, my back is 99% better. We got the adjustable base and couldn't be happier with our sleeping and reading options. Pricey yes, but worth every penny!

I was a big advocate of Tempur Pedic until now. I bought an advantage firm mattress 9 years ago. I loved it until it began to severely sag over the past year. They have a 10 year full replacement warranty. Warranty department said they will cover it but want to replace it with a medium support and if I want a firm support they will charge me $1700.00 for an upgrade. I don't want an upgrade I want firm replaced with firm. That is all I want. The difference between the mattress they approved(adapt medium) and the pro adapt firm is $800.00 retail. I offered to pay that but they refuse. They want $1700.00. This is not a warranty at all. The mattress they approved is not the most like my mattress because it is not firm. When I explain that to customer service they are very rude. So very disappointing.

[This review was collected as part of a promotion.] Huge thank you to Tempur-Pedic for gifting me this mattress in exchange for my honest review. I generally prefer a soft/medium mattress and my husband likes the bed on the firmer side. We got the Temper-ProAdapt in medium and have both been very comfortable. When you first lay on it, the mattress feels quite firm (to me) but gently forms to your body and feels very supportive. It doesn't feel like you are sinking into the mattress, it is still comfortable to move or turn. And it was immediately comfortable from the first night. It also seems to stay cooler than our last mattress, we both sleep warm so that is a huge plus. We've also experienced little to no movement transfer, neither of us stirs when the other gets into our out of bed, which is really important because we aren't always on the same schedule. I also really appreciate that the mattress is very light. I like to keep our sheets really tight, so I lift each corner of the mattress and it is SO much lighter than our old mattress. I've been a side sleeper for my whole life and try sleeping on my back from time to time because I hear it is better for us and this mattress is the most comfortable I've been sleeping on my back. The delivery process was easy to set up and the gentlemen who brought it were pleasant and professional. It's been a couple of weeks and we are loving our mattress!

This mattress is trouble, everytime you lay on it you will wind up staying in it and not want to get up meaning you will be late for work or just not even want to go to work it is that comfortable. At first you think its firm but it slowly adapts to your shape not in a sinking way at all though like a very comfortable way. The cool technology on the thin layer at the top also is a bonus, we never feel hot. I am very happy with the results. It has helped my back tremendously. Worth the money.

[This review was collected as part of a promotion.] This mattress set is the best so far of several Tempur-Pedic mattresses we have had. The cooling feature makes it extremely comfy and cool to the touch creating a great night's sleep. We Simply love the great sleep we are getting! Would not buy any other kind.

[This review was collected as part of a promotion.] As a bigger guy, I had always had trouble with mattresses and waking up with neck and back pain. I had bought inexpensive mattresses and they were too soft, or too firm, or had springs right in my ribs. I could not believe the difference the TempurPedic made. I was skeptical spending so much, but this could be the best purchase I've ever made.. seriously I sleep with no pain, and wake up refreshed and ready to go. I would encourage anyone to test out the style they like and make the investment.

I have never bought a mattress before, first got memory form out of a box and it was terrible so I exchanged for tempur-proAdapt soft and really do not like it either. Since I already had one exchange they would not take this back and refund my money. I just do not like it so it is in the other room and I am still sleeping on my old bed. Great product but not for me.