Customer reviews for Samsung 2.1 cu. ft. Over-the-Range Microwave forMember photos
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Love these features
[This review was collected as part of a promotion.] I bought this in December and have found it to meet my expectations and beyond. I am a short person and I love that the instrument panel is horizontal and that it is printed on the glass. This really makes a difference as you don’t have ledger lights on until you’re ready to use.
Disappointed
I bought this microwave over a month ago everything is plugged in and set to wifi. Yet I cannot use it. None of the buttons work. I even set a timer with the smart thing app, then go to push the start button and nothing. It is a huge hunk of metal that has a clock on it.
Greetings! It must be incredibly frustrating to have a brand-new microwave that isn't functioning properly, especially after setting it up and even trying to use the smart features. We are here to help. I have shared a Samsung link below to help with your experience with the control panel of your microwave model. Microwave control panel does not respond: https://www.samsung.com/us/support/troubleshooting/TSG01001961/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148012355 to help our team pull up your information. Leo
Beautiful
[This review was collected as part of a promotion.] I got this almost for nothing as part of an appliance set. The sleek white glass aesthetic is perfect for my modern and minimalist kitchen! I was debating whether I should give up the over the hood design, but we live in a condo and can't really have a full exhaust with vent, so this was the next best thing. The door is kind of bulky which makes it stick out a little more that the cabinets.
New Replacement Samsung Microwave Is Great!
[This review was collected as part of a promotion.] Our old LG microwave suddenly died one day and I went out and purchased a new Samsung microwave. I installed it myself with the help of a neighbor because it was installed in a tight space and heavy. We are very pleased with its performance and its a beautiful unit that matches our Samsung natural gas oven/range. I would highly recommend you investigate this particular unit as a replacement because I think you would be very happy with it. The Wi-Fi notification on any in-house internet/Smart TV device is a nice feature.
Model sucks for sure
This microwave was included in my new home. When cooking something over 3 minutes the left side of the microwave steams up on the outside and goes up on the left cupboard door above the microwave steaming up and that will warp or otherwise damage the cupboard. The Samsung warranty is not worth the paper it's written on as techs have been out and have seen what it does and says that's normal. Too throw steam out and warp the upper cupboard. OMG, really? Don't buy it.
Hello Patty, We understand how you feel about your microwave letting out steam. we're here to help. Steam can accumulate when you operate the oven when humidity is high and in no way indicates microwave leakage. Wipe with a soft cloth if steam accumulates inside or outside the oven door. We would love to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148388031) to help our team pull up your information when you message us. Thank you. -Kimberly
Great features!
[This review was collected as part of a promotion.] I bought this microwave two weeks ago and loving it. Perfectly designed and elegant looking with great finish. Good size that can accommodate large utensils. Quite in operation and easy to maintain. Smart capabilities with wifi feature is helpful. Adds value and a nice overall look in the kitchen.
Defective heat element
Was the worst microwave I own. Heat element doesn't work to heat properly. Went through techs which they couldn't figure the issue. They had to reach samsung online about codes which was weird because they she have some idea what the issue is. I really not consider samsung since they're support is never helpful. Only last about a month and half. Get a protection plan of you want to shoot your luck because it has alot issues
Hi there, We appreciate you taking the time to share your experience with your microwave. Having an appliance perform as expected is essential, and we recognise how important reliable service and support are. To assist further, you can find details on troubleshooting and potential solutions in the user manual, starting on page 36. This section provides instructions on testing and troubleshooting if the unit is not heating your food. Manual https://downloadcenter.samsung.com/content/UM/202502/20250214160226972/O_01._IB_FULL_ME7500D_GOOD_ME21DG6300SR_AA_AC_EN.pdf I included a link for additional troubleshooting steps and details to follow when the unit is not heating up. Just go through it and check the hyperlinks for more information. Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148691392) to help our team gather your information. Have a great day. ^Charles
Great upgrade
[This review was collected as part of a promotion.] We decided on this one as an upgrade. We Love Samsung products and this microwave has not disappointed us at all. It's very sleek and reheats the food quickly. It's easy to wipe clean and the features are great.
A good microwave DOES make a difference!
[This review was collected as part of a promotion.] When I was shopping for new appliances I thought I didn’t care much about the microwave. A microwave is a microwave, right? As long as I can reheat the occasional leftovers and pop some popcorn, who cares about bells and whistles. So I didn’t even necessarily choose this — it just came with the rest of my Samsung appliances. But wow. I didn’t know it was possible for a microwave to intuitively heat leftovers so that the outside and inside of the plate cook at the same pace. This microwave does it with a couple quick auto-setting choices. No guesswork on how many minutes at what power. I don’t think I’ve EVER successfully used the automatic settings successfully in a microwave before now. It’s seriously impressive. I’m also told you can bake a cake in this thing, which I actually believe (though I haven’t tested this claim, because I also got an excellent new Samsung oven). Overall, I’m exceptionally pleased!
Nice Microwave when it actually works.
I bought this microwave around May 31st. to replace my old Samsung one that I had for about 7-8 years. I Loved it as it worked great, has a large capacity and can be somewhat controlled by mt Alexa. I would give it 5 stars if it would keep working but it has nor kept working. I am now waiting for my second repair for the exact same problem,which is, the unit goes completely down. No display so it is dead. This has become quite frustrating as it isn't even 6 months old and it had done it twice. I would rather, at this point, have it replaced with a new one but instead it is going to be repaired. Hopefully this time it stays running and is not a constant 2 month issue. I have a lot of Samsung products in my home and have always recommended Samsung to my family/friends but this model I likely would not.
Hi there, Thank you for your continued trust in Samsung products and for sharing your thoughts about the Samsung microwave. I understand how frustrating it must be to experience repeated interruptions, especially with such a new unit. We want to ensure that your Microwave provides the reliable performance you've come to expect from Samsung. Your description of the Microwave losing power, with no display, suggests a technical issue that shouldn't recur, especially after repairs. I appreciate your patience during this process and understand your preference for a replacement rather than multiple repairs. To explore further options, including potential replacement or continued support, please visit our Samsung Support page for guidance: Samsung Support. For your reference, information on power or display troubleshooting. We're here to assist in making sure this experience improves, and we look forward to helping you get the most out of your Microwave. Please see page 31 under the "There is no power to the oven." section for additional steps to getting the unit back on track. Manual https://downloadcenter.samsung.com/content/UM/202402/20240227133717890/O_01._IB_FULL_ME7500D_GOOD_ME21DG6300SR_AA_AC_EN.pdf The link below will guide you in ensuring your Microwave operates properly. Please follow the instructions that best fit your situation and learn more by checking the hyperlinks. Samsung microwave does not turn on or turns off by itself https://www.samsung.com/us/support/troubleshooting/TSG01001964/ Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147568729) to help our team gather your information. Have a great day. ^Charles