I purchased this bed as a bundle. Split king twin xl, on July 11, 2023. Fed Ex arrived today, July 18th with two adjustable bases. No mattresses. Sam’s customer service confirmed that we only received the bases and processed the order for a replacement. Now I have to wait another week to see if I get the entire bed in. In the meantime they send me a email to print out the return label and take these two heavy bases to Fed Ex. I’m the one out and all I get is this mess. I will never order anything else from them( Sam’s or Ghost bed)

I have bought a foam cooling mattress from Sams about 12 years ago in Cal King and loved it however when I moved I had an estate sale and sold it. I was looking an adjustable bed and wanted to downsize I bought a queen. The bed so far is fine for sleeping however I do not think it is a true queen size. I bought queen sheets from Sams at the same time and they are large for the bed. There other issue is the mattress is soft not sure how it will hold up over the years.

I didn't buy this from Sams, I bought directly from Ghost Bed. Sams at the time did not have this for sale. I wish they did because this price is $700 cheaper than what I paid direct. First, this is a great bed. Many foam, gel foam, memory mattresses tend to lose their edges support and they end up being impossible to sleep on as it eventually feels like your on a slant to the floor. This bed DOES NOT lose its support on the edges at all and I'm 240lbs. Its as good now as it was when I bought it 18 months ago. Some mentioned why the frame doesn't come with the mattress, its a different company and they will ship separate, but within a week of each other. The Frame is awesome and I highly recommend it as mine came with vibration. If you get heartburn a-lot or your partner snores, you will love the adjustable frame for those tough nights. Raise your head a bit and its gone and there is even a snore button for the frame. My wife and I are currently staying in Florida for 3 months and every day we miss our Ghost Bed. What a difference it makes in overall sleep.

We were ready for a new bed and shopped around. The price of mattresses in the retail setting made us wonder if we wanted to spend a fortune on a bed! The Ghost bed online looked interesting and affordable so we purchased the split king Lux foam with adjustable base and the white glove installation. We were surprised that all the shipment came quickly and the setup was done in a very professional and educational way. We have had several nights of peaceful sleep and feel that the features have provided some healthful aspects. We are hoping not to run into any concerns for many years. Our only complaint might be that we haven't learned to make the bed in the morning-we just want to stay in bed.

We love it! Ordered the split king medium with adjustable base and remotes for our beach cottage and it’s perfect! So much so that we have $10,000 !!!( Name brand ) mattresses and we are moving them to the guest bedroom at the cottage and ordering this set for our full time mattress/bed setup!

SEE 2ND & 3RD UPDATE BELOW: This has been a NIGHTMARE! I only received the tracking number for one item, which was the ghost bed adjustable base, and I only got the tracking number for the mattress because I've been looking at my fedex account, due to other issues I had with a previous ghost bed order, which we cancelled... Before it was cancelled, I had only received one tracking number on that order as well, which was for the adjustable bed base... Anyway, I've been having issues with fedex following my delivery instructions, so I've been back and forth with them and with sams. They delivered the adjustable bed base today and again, they didn't follow instructions, and after we had put the bed together, we noticed a hole on the left side of the base on the head of the bed, on the left side if you're standing behind, looking the head of the bed... I had seen tears and holes in the box but I didn't think it was anything that could have damaged the base... It's like a puncture hole, like the box was dropped on something, because if they just dropped it on the floor, there wouldn't be anything to puncture it like it is... Anyway, by the time I went to the trash dumpster area, they had already picked up the trash... It seems to work when I tested all the functions but I'm not happy at all with that puncture hole... I have included a picture of it!!! BTW, the battery panel on the back of the remote control, where you put the batteries, seems poorly made because it's loose, and slides open easy and makes ratting noise when using it... I called sams twice today, 06/06/2025, and I was disconnected, once when I had explained all my situation, from this order and all my fedex issues; then I was disconnected after being on hold 5 minutes... I tried chat too and was disconnected from that, it's been a horrible day and like I said, a nightmare experience... I'm supposed to get the mattress tomorrow, which when I looked at sams club page today, under the order, it now shows the tracking number for the mattress but I never got notified in my email, like I normally do about tracking information... 2ND UPDATE: 06/08/2025 Well, fedex again didn't follow instructions that I have on my fedex account, so I didn't get my mattress yesterday or today; I believe the driver is doing this on purpose now, because I have complained several times... I went into my fedex delivery manager on 06/07/2025 and I removed the previous instructions, which said to deliver packages to apartment door and I added new instructions, that tells the driver to dial my apartment number on the callbox, which is located in the entrance area, and it will call my phone... I even called fedex on 06/07/2025, and had them add additional instructions because the delivery manager doesn't allow you to add much as far as instructions... Well, both days I waited, and the driver just left a door tag on the front doors of the apartment building, in the main entrance where the callbox is, that all visitors and delivery drivers have access to... My recommendation to anyone who orders a ghost bed from sams, is that you watch for your tracking numbers, under your fedex account, which can be accessed at the top, once you login, where it says TRACKING, then under that you can go to "Advanced Shipment Tracking", where it shows all your fedex packages that have been delivered and also the ones that are incoming to your address... I've seen people say they get one item but not the other, and I'm wondering if their packages are getting stolen, which is another problem of mine, because before I started complaining about fedex not following instructions, they were just leaving all my packages in the wide open mailroom, where anyone who walks in behind someone who has a fob to enter, can just take anything they want freely, which has been happening more and more, since people who live here have been caught stealing packages, because there are cameras everywhere. So now, I guess they've figured out another way, where they're having someone who doesn't live here, and can't be identified, come in and steal packages... BTW, the base is different from the pictures; if you look at the images I include showing their image and my actual base, the base is not solid as shown, they have velcro pieces, that you have to go around securing in place on the top half of the base... 3RD UPDATE: 06/09/2025 Well, I finally got the mattress, which was only because I had asked apartment management to be on the lookout for fedex because they keep failing to follow my delivery instructions and are not delivering any of my packages, since I made several complaints... See the picture of the mattress cover defect/flaw I found after I unpacked it... This is beyond RIDICULOUS, having paid almost $1700 dollars, for an adjustable bed base that came with a hole and now this mattress defect/flaw issue... BTW, the flashlight on the remote doesn't stay on like it is supposed to, you have to keep pressing it down and holding it, if you want to use the flash light... I laid on the mattress and it seems to be too firm, at least for me, and not as advertised... I'm definitely going to be returning both, once I recover from this GHOST BED NIGHTMARE EXPERIENCE!!! Now I have to try and find another mattress and another adjustable bed base, before I can return this ghost bed and I'm not looking forward to dealing with this... BTW, the customer service via chat and phone at sams, seems to have gone downhill and they don't seem to be as competent and helpful as they once were and they definitely don't seem to be consistent in their return policies... However, I was able to find an amazing escalations team member who is taking care of this situation for me, her name is ROSBYR; she has turned this nightmare experience with fedex, sams customer service and with the poor quality adjustable bed base and mattress I was sent from ghost bed, into a more bearable experience!!!

This review is more based the delivery and initial impression of the products. I've barely slept in the bed so far, but that has nothing to do with the products. You see I failed to plan. It took me a bit to get help to set everything up, and then realized I didn't account for one of my cats who is a chewer of cables and cords. I had to build a fence under the bed itself. 🤦♀️Again nothing to do with ghostbed. Attention pet owners, don't be me. Have a plan.Will try to update after more sleeps.

I just received the king hybrid and my problem is the paperwork, instructions, and warranty. The warranty is stated as 25 years, but the paperwork states it is a 10 year replacement warranty and anything after that is prorated with the 11th year only a 50% refund with each year after that an additional 5% reduction. So really only a 10 year warrant, not a 25 year warranty. Second the instructions are basically useless. I can put anything together, but the instructions and pictures are ridiculous. The two cheap plastic pieces that hold the two beds together are like a child after thought and not explained very well how to install them. They fit like somebody didn't have time to make the proper piece. The cost of headboard brackets to attach a headboard is outrageous. I will make my own. I like the feel of the bed and hopefully it will sleep well.

This sleep experience is the best. Sleeping like I haven't in years. The massage mattress is a life changer. I researched this mattress and GhostBed. They receive high marks on Consumer Reports. As a side sleeper, I tossed my TempurPedic Adapt Pro Hybrid and Ergo base (only 3 years old!) and it's the best decision I've ever made. The Rodney in sales and Celia, the White Glove Coordinator, were both excellent to work with. The extra efforts were so appreciated. I am blessed to own this mattress. Thank you for making such a quality piece. I love it!! Mary W.

This bed seemed like a great idea. It wasn't. the mattresses were too soft. They would constantly slide apart. Every morning I would wake up in the middle of both mattresses. It had so little support that our backs and hips hurt everyday. My husband hated it a week in to owning. I tried to convience him to try it for awhile. After 4 months we couldn't take it anymore.