Our 7 year old Tempur-Pedic mattress was failing and we were not sleeping well. Customer Service directed me to their warranty qualifications. We were granted a new mattress via email within 2 days of submitting the warranty requirements. Our new mattress was delivered in 2 weeks as promised. Customer service was awesome. Because warranties usually have loop holes, we were prepared to purchase a new mattress. In fact, we had been shopping and were very close to making a competitor's purchase. I am so glad I made the phone call to Tempur-Pedic. We choose the firm. Although we thought the firm was a bit too firm, we slept 10 hours straight that first night without tossing and turning. We overslept (by 3 hours!), we were late for work, and it was worth it. The firm proved to be perfect.

I never knew sleep felt so good until my Tempur experience. Got a Split King with a ProAdapt Medium Hybrid and the ProAdapt Soft. Talking about the best of both worlds. Now all I want to do is sleep! I alternate sleeping on each and discovered that I like the hybrid better, but I wouldn't trade either for the world. Tremendous relief from my chronic back pain. Did I tell you about the Ergo Smart Base? A must-have for your Tempurpedic mattress. I got one with the SleepTracker. Amazing! No more bumping into things with the smart lighting. Unlimited adjustable positions, plus the presets. I haven't even started to use the massage. The daily sleep tracker reports is the icing on the cake. Didn't realize my sleep quality was that great. Bottom line, I will not sleep on anything else.

Tempurpedic stands behind their product and customer satisfaction. We are pleased with how the company followed through on their promise to stand by us when we had an issue. This enhanced our confidence in recommending the product to our family and friends and this resulted in a relative purchasing the same product this week. Thank you for listening to us as your customers who put their trust in you when we purchased your product.

[This review was collected as part of a promotion.] This mattress is very firm but is just how I like it. It is pretty hard and solid when you first lay down but it is never cold and your body does not have to take time to warm the mattress, I love that. I love that I just slightly melt into the surface of the firmness and off I go to sleep. This is our second firm temperpedic, they are really the best, expensive but they last and the comfort, technology and construction are unsurpassed. Flawless online purchase, competent delivery and set up of mattress set. Satisfied customer for sure.

Great mattress sleep much better at night!! Only issue is the sheets do not stay on. I thought it was the$170 mattress protector that was slipping the sheets off. But it wasn't. They continue to fall off every night. I have the extra deep pocketed sheets too....

[This review was collected as part of a promotion.] Tempur-Pedic came highly recommended and did not disappoint. I wanted a firm mattress and it is very firm, but still conforms to my body and ended up being the perfect combination of support and conformity for me. I'm waking up without back pain for the first time in a long time, so overall I'm extremely happy with my purchase!

I'm very disappointed, because the people who worked here told me that the medium hybrid would work for my height and weight as a side sleeper. I am 5"3 and 135 pounds for reference. My hips are very sore as I'm building up pressure points and I can feel the supporting layers underneath. This bed is way too firm for a side sleeper of my side. I wake up every day with a sore back sore ,sides and sore hips . I toss and turn all night long and have very bad sleep. I will say though it's not hot and it does not feel like you're on a heater or anything like that, I'm not a hot sleeper though so I'm not really sensitive to that. But that is only plus side I can think of. Unless you're a bigger person I warn you to not get this if you are a petite side sleeper, it is extremely firm and so uncomfortable.

From an engineer & doctor couple... this is our 2nd Tempur-pedic and it just keeps getting better with age, no kidding. Our 1st, a queen bought in 2012, is going to one of the kids, because we upgraded to a king. The only problem with this brand is you get so spoiled that traveling becomes a chore knowing no hotel, cruise, or other family member's mattress will be as comfortable; unless of course its a Tempur-pedic. Find one on-sale and pull the trigger; you won't be disappointed. Also, don't be afraid to go for the firm level.

I owned the original for 15 years and loved it. I searched and tried the entire TP line to get the model that was closest to what I knew and landed on the Pro Adapt. Started with the medium and it became much too soft. Serious back pain in the morning. I then exchanged for a firm, which also just doesn't work for me because it seems to be equal parts squish and firm, which doesn't sync up with my brain. Every night I get into bed and wonder why it isn't more firm, or slightly more soft. It's a curious and uncomfortable mix of both. BE AWARE you can only make a return/exchange once. This second attempt left me with a very expensive bed that I can't return or change - it would be great if they changed this policy ☹️

I expected that it would probably take a few weeks to settle in to a new mattress but was very surprised that it was so comfortable from day one. I have back pain and being able to adjust the mattress position with the Ergo base has helped my back pain tremendously. I am getting a much more restful night of sleep.