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Customer reviews for Stearns & Foster Estate Tight Top Mattress Set (Available in Soft, Firm, and Ultra Firm) for
Stearns & Foster Estate Tight Top Mattress Set (Available in Soft, Firm, and Ultra Firm)
4.2 out of 5 stars
stars
337 ratings337 reviews
  1. 5 stars73% (247)
  2. 4 stars7% (22)
  3. 3 stars2% (8)
  4. 2 stars6% (20)
  5. 1 star12% (40)
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Showing 211-220 of 337 reviews
Jul 28, 2023
Goldilocks
2 out of 5 stars review

Too Much Memory Foam

I tried this for 30 days and I do not like all the memory foam in this mattress, it's too hot to sleep, I sweat all night long and I am used to a traditional innerspring mattress, and I do not like that there is no bounce back or is really slow to bounce back, the memory foam is very prominent. This mattress was not soft enough for me (my body would fall asleep if I was sleeping on my side and my shoulder would hurt) but may have been if it weren't for all the memory foam. I do have issues with back/neck pain. This was a good quality mattress and I hope Stearns and Foster changes or adds a model that doesn't have so much memory foam in a soft TT or soft pillowtop that is affordable. I would hope to try this in the future because it seems like a well-made mattress and I never experienced what they were like before Tempur-Pedic acquired them, maybe I would have liked them then but couldn't afford it at the time. Hope this helps someone, and I hope Tempur-Pedic can make a mattress without so much memory foam!

Review from stearnsandfoster.com
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Jan 28, 2023
Mariedeone1
5 out of 5 stars review

Comfort beyond expectations

The last mattress I purchased was rated high in consumer magazines and by customer reviews and initially, it was, but it failed shortly afterward. While I do not enjoy firm the medium should remain medium - this one did not. In researching this mattress the Plush (medium firmness) sounded good and reports seemed to back it up. After going to a few stores I found this mattress and a salesman with years of experience. "The Plush", he said was the mattress for me. Why not try out the Plush and then any number of comparable medium-firmness mattresses? I did go back and forth, it was like trying to find the shoe for me. After a long while of testing out mattresses, I found one I believe comfort was beyond expectations!

Review from stearnsandfoster.com
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Mar 8, 2024
Frank S.
5 out of 5 stars review

I Love The Stearns & Foster Estate in Firm

I Purchased the Stearns and Foster Estate Mattress in Firm when I bought my Bedroom Set and I love this Mattress as I have back problems and this is the best Mattress as the Sales Person at Raymour and Flanagan allowed me to try the mattress in the store and I had to have it so I bought it. It's fantastic.

Review from stearnsandfoster.com
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Apr 2, 2024
Hall
2 out of 5 stars review

Unhappy

We purchased a King size S&F Estate pillowtop soft with box springs about 1 yr ago. I read where SF Box Spring were extra beefy and supportive. The box springs are horrible, slapped together, some fabric not stapled. Our first set of box springs were so defective SF replaced. The mattress store sold us twin XL box springs for a king mattress. The Box springs always seem to be shifting and not sturdy enough for the mattress creating a moving noise when you turnover. Im reading now that we should have a one piece box spring, not twins. I hate calling the mattress store again after the first complaint they are not very friendly.

Review from stearnsandfoster.com
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Apr 9, 2023
Goldilocks
5 out of 5 stars review

Very comfortable mattress.

We have only had the mattress a few days but so far, we have enjoyed restful sleep. The "SF Estate Soft" mattress is actually a "firm" mattress but is very comfortable; not too firm and not too soft. We paired it with an adjustable frame and enjoy the ability to choose a slightly inclined position for the head and foot area. I think we made a good choice for ourselves. Stearns and Foster has been in business many decades and if their mattresses were not superior, I don't think they would still be in business.

Review from stearnsandfoster.com
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Feb 7, 2023
Happy Sleeper
5 out of 5 stars review

Great mattress!

Great quality mattress that affords a restful night's sleep! First time customer and the craftsmanship exceeded my expectations! Soft mattress that does not sink and bounces backeach day (side & back sleeper). I highly recommend this mattress company and I will be a lifelong customer.

Review from stearnsandfoster.com
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Jul 11, 2023
Painfulman
2 out of 5 stars review

Superior Quality - Impossibly Firm

We bought the softer SF mattress and was disappointed that the pillow top began to crater after just 3 days. After 60 days, we just couldn't roll out of the crater and decided to get the other mattress that didn't have such a thick pillow top. Now that we've got 30 days into the Estate mattress, it has maintained it's firmness. The problem is that it's way too firm. I am buying a topper in hopes of getting some releif because I can't sleep on it anymore, just too painful. I hope the premium topper provides a better durability thank the SF first mattress. I just can't take it.

Review from stearnsandfoster.com
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Jul 24, 2023
Kconiglio
5 out of 5 stars review

Excellent Mattress

[This review was collected as part of a promotion.] I used this for my teen and he loves it. The support it offers is incredible and he no longer has an achy back in the morning. He does a lot of sports and the firm mattress is just what he needed. The mattress height is higher than his last so it took a bit of getting used to (especially for the pups who love sleeping with him), but it actually made a better view to his tv so he was very happy. Overall, a very well made mattress that will last us a very long time.

Review from stearnsandfoster.com
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Nov 2, 2024
Becca
2 out of 5 stars review

Back issues

I should have done better research. I don't think this is the best bed for my back. My degenerative disc disease has only gotten worse. I guess I just had a lot going on at the time and wasn't thinking as clearly as I should have when I purchased it.

Review from stearnsandfoster.com
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Aug 20, 2023
Disappointed!
1 out of 5 stars review

sinking after 3 weeks

Escalation Team I have contacted you on multiple occasions by phone, email and surveys with no response. I called Stearns and Foster on July 28th spoke to Ashton regarding the brand-new mattress I received that was dirty with stains on the bottom of it. The delivery was so far from white glove as you advertise, it was pathetic! I explained that when the delivery team arrived, I noticed that the plastic protective cover on the mattress had two tears/holes in it. They went to move the mattress out and went to take the plastic off and I stopped the guy and said that I wanted to keep that for the old mattress, thinking I could tape the holes. He said that they prefer to take it off as it is dirty, and it could get dirt on the walls. I said we are in the process of selling our home and I don't want that. I stopped him again stating that the bed that's on the foundation needs to come downstairs before the new one goes up. He said Oh and yelled at this partner to get his help. As they are coming down the stairs with the old mattress, they brought it down longways and scuffed the walls and chipped the ceiling paint in the archway by pushing it through. At this point my Mom is freaking out as she see's them pushing it through the archway. They get it in the garage and then they go to take the rest of the plastic off the new mattress. I notice that there is what appears to be two dirty spots on the bottom of the mattress, but I didn't have my glasses on, so I was not sure if it was shadows or really stains. They get it inside and I notice it is stains, they plop it down and say ok looks great. I said no that there are stains on the bottom of it. They lift it up and the helper says that came from your dirty walls. I was ready to pop a gasket! I said 1st off this is a two-year-old home on the market in pristine condition, there is absolutely no dirt on the walls, we just had the home photographed, feel free to look at it. Then I said that I noticed it before you brought it in but was not sure if it was shadows as I did not have my glasses on. I then advised that the plastic it was in was torn in 2 different places. Then he proceeds to talk bad about me in Spanish, totally disrespectful! The lead driver says that they can remove it and bring back another one. At this point my mom is so upset and I did not want any more damage done. I explained that we can document this and that I will follow up with Stearns and foster. I asked him to take pictures of the damage, which he did. We then go downstairs, and he has me sign a piece of paper in his book and I write on there that the bed was dirty and they had scuffed the walls. He then says that he needs one more signature and then they are done. He pulls up his phone and scrolls through some pages and says sign here. I said what am I signing for, he says that you received the bed. I said that I need to know what I am signing for. He sighs and goes back and here is a picture of just the bed faceup on the mattress, I said where are the other two pictures? Oh, I'm not sure what happened to them although they just happened to be permanently deleted..... I know what happened to them, he deleted them! So now his partner is nowhere to be found and I have to help him lift the mattress, so he can take pictures again! He did load them in and I did write a statement as to the bed being dirty and the scuffing on the walls. He did hit send but who knows at this point whether it went through, or he deleted that too. I asked him if I was going to get a copy of it and he said YES, but I never received it. After speaking to Ashton, I was told that they could do an exchange. I explained that we were in the middle of house showings and the delivery service had damaged the walls while removing the old mattress and I was concerned about more damage. She said that she could submit to the escalation team, and they would call me back. My Mom yelled at me to just have them deliver a new mattress, so I told Ashton that she could just set up to exchange this one as long as we had different delivery drivers. She then told me she will have to refer me to the escalation team? I said 5 minutes ago you could do an exchange and now it has to go to the escalation team? This makes no sense..... We will have the escalation team get back to you on the 1st of next week. CRICKETS, I have heard nothing from Stearns and foster escalation team. I filled out a survey from Stearns and foster on rating my delivery experience on 07/30, and have heard nothing from Stearns and foster. Shana called me on 08/01 with the delivery service. She stated that was not the experience they want their customers to have. She had spoken to the drivers and gone over policies and procedures, and she was very apologetic. She was amazing, I was impressed, she stated that she could have a new team deliver a new undamaged mattress (she called them the A-Team) out most likely on Friday, but she would check, or it would be the next Friday. I explained I would be out of town the next Friday and it would have the be 08/18. I asked if she could text me the date or email me. She said YES, she would get back to me that day or the next day..... CRIKETS...... I never heard from her again. Seems to be a trend with Stearns and Foster and their affiliates. 08/06 I filed an online complaint with Stearns and Foster, CRICKETS, never heard a word. Called 08/07 was on hold for 1 hour then received a response that they are not taking calls and that I would need to call back. 08/08 called Stearns and foster and was told that their systems had are down and to call back. I asked when she thought that they would be up, she stated that she did not know. I asked how long have they have been down; I was told awhile several days (think she said 2weeks) I said oh great you've been hacked, she said that YES, we've been compromised, and they are working on it. Once again, she said to try back...... 08/10 Filed a dispute with my Discover card for the purchase. 08/20 called Stearns and Foster and spoke to Randall and was told that the case was sent to escalation by Ashton on 08/07? I filed the complaint on 07/28? Randall asked that I call the escalation department tomorrow at 8am - they work from 8-1 or 2 somewhere around there? I explained that I work 8-5 and don't time out for lunch and asked if he could send them a message asking them to call me, as I was on hold for 15 minutes today, most hold times are45miutes or more with them. He said YES and said that he sent it but recommend that I call tomorrow. Enough is enough, I don't want the mattress, the sheets, the pillows, nothing from Stearns and Foster. I have gone above and beyond trying to get resolution. I have lost wages and lost countless hours trying to resolve this issue. We are moving and need the mattress out of the home ASAP and I want a full refund! On top of everything I still have not received anything about Stearns and Foster being compromised. HELP! Would not recommend!

Review from stearnsandfoster.com
Helpful?26AEPF4HW7WP13577366420