Hello - we're very sorry to know that the refrigerator hasn't worked as expected. We know that food freezing in the fresh food section isn't ideal, and we completely understand your frustration. This situation could be caused by different reasons, and we recommend referring to the following article to learn more about this: https://products.geappliances.com/appliance/gea-support-search-content?contentId=20491 As mentioned by the article, you can also schedule a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment here: https://www.haierappliances.com/support/schedule-service You can also reach out to us on social media if there are other questions or concerns we can assist you with. Take care. Pablo@Haier