Hello - we are so sorry that your refrigerator stopped working after only 10 months and that you've had a difficult time with customer service. This is certainly not the ownership experience we strive for and we understand how discouraging this must be. Please keep an eye out in your email for a note from one of our digital engagement team members. We will be reaching out to you there so that we can easily dialogue back and forth and get this issue resolved for you. Thank you for being a valued member of the Haier Appliances family. All the best, Kelsey@Haier

Hi, and thanks for the review! It's so nice having you in the Haier family, and we'd like to congratulate you on the new appliance. This Top Freezer Refrigerator is beautiful in it's simplistic design, and we're glad it fit your apartment perfectly. Take care! -Sylvia@Hotpoint

Hi Lila, We appreciate you taking the time to review your refrigerator. We're happy to hear how satisfied you have been! Thanks for being part of the Haier family. All the best. Mike@Haier