Hello there - we are so sorry that your refrigerator began leaking since the day you installed it and we also apologize for the delay on service. This sounds very discouraging and we can certainly understand your frustration. It is not something we would expect from this unit and it is certainly not the ownership experience we work toward. We appreciate your cooperation with our consumer relations team in scheduling a service appointment. We are confident that the technician will be able to accurately diagnose and repair your refrigerator. Reach out to us if you have any further questions or concerns; we are always happy to help out in any way that we can. Keep in touch, Kelsey@Haier

Hi there, Thanks for taking the time to leave a review. We're so sorry to hear about the issues that you've had with your refrigerator and the food you lost. Know that we were able to locate and update your case with our Consumer Relations Department. We've also notified your case manager and they'll do the best they can to review and reach out as soon as they're able. Thanks for your ongoing patience. Best wishes, Michael@Haier

Hi Billy1234, we couldn't be happier to see you're enjoying your new refrigerator! We're glad to have you in our Haier family. Guy@Haier

Hello, thank you so much for taking the time to write us a review of your new refrigerator. We’re so glad to hear that you have been enjoying how well it operates, despite getting warm on the sides. Rest assured, though, that this is normal. If you have any questions or concerns, please feel free to contact us any time as we're always happy to help. -Chris@Haier