Hi Brian C, we're terribly sorry your freezer quit working and food was spoiled. We can only imagine how frustrating this was for you so we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm - We hope this is helpful and we're wishing you the best. - Guy@Haier

Hello, thank you so much for taking the time to write us a review of your new refrigerator. We’re so glad to hear that you have been enjoying its great capacity. If you have any questions or concerns, please feel free to contact us any time as we're always happy to help. -Chris@Haier