Hi there, Thanks for reaching out, we can understand wanting to check on this. Your refrigerator has an automatic energy saver system that circulates warm liquid between the outer case and the inner case of the refrigerator to prevent condensation from building up on the outside of the refrigerator. The case can feel very warm, especially around the doors. Because the refrigerator contents are so cold, condensation from the warmer air around it can build up (just like a glass of cold water gets condensation), so the refrigerator has to be warmer than the room to evaporate the condensation. It will not harm the refrigerator or its contents. Hope this helps to put your mind at ease! If you have other questions, know that you're always free to reach out and ask. Best wishes, Michael@Haier

Hi Brian C, we're terribly sorry your freezer quit working and food was spoiled. We can only imagine how frustrating this was for you so we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm - We hope this is helpful and we're wishing you the best. - Guy@Haier