Hello. We are glad that you provided some honest feedback. You can rate it again after your have had the refrigerator in your home for awhile. Please go to the following link and then click on "write a review" . We will be glad to hear from you after using it. We do understand why you are not rating it fully at this time. Geoff@Haier

Hi there, Thanks for reaching out, we can understand wanting to check on this. Your refrigerator has an automatic energy saver system that circulates warm liquid between the outer case and the inner case of the refrigerator to prevent condensation from building up on the outside of the refrigerator. The case can feel very warm, especially around the doors. Because the refrigerator contents are so cold, condensation from the warmer air around it can build up (just like a glass of cold water gets condensation), so the refrigerator has to be warmer than the room to evaporate the condensation. It will not harm the refrigerator or its contents. Hope this helps to put your mind at ease! If you have other questions, know that you're always free to reach out and ask. Best wishes, Michael@Haier

Hi Joe H, Thank you so much for reviewing this refrigerator. We're sorry to hear that you are not completely satisfied with your product. We're constantly working to improve the quality of our products. Stay in touch. Mike@Haier