I bought this about 2 months ago and haven't had to use it yet, but I do enjoy the option of being able to use it using my homes natural gas. It seems to be well built and easy to assemble the few things you need to do to start using it. I'm actually looking forward to using it.

I bought the W-house tri-fuel generator for emergency power and flexibility of fuels. No flaws or damage on delivery and super-simple final assembly -just prop up and put wheels on with a cotter-key, attach front feet, and connect the battery ! Of course -you NEED to put oil in (it’s provided) before you run it. Noise level is appropriate for this size generator. Test starts with my table saw (12A), and large shop vac(6A) were regulated smoothly and quickly with O-scope, waveform has minimal noise. Frequency showed 61Hz, but I haven’t run it on Natural Gas yet where it might be slightly slower (less Hz). The regulation was very tight when large loads come on, recovering in 2-3 seconds. The remote start FOB works well, though it’s a little different than I’m used to. Read the instructions carefully for pairing - note that the “battery power” indicator is a constant yellow light. The “Green” backlight that they instruct you to press “Start” for is the normal start button. All’s well, it just took me a few min to get that the “Battery Power” light is yellow, not Green. Finally, the wheels are mounted for great balance so that lifting the handle to move the generator is surprisingly light, easier than other generators this size (Thanks!).

This generator has everything we were looking for! We needed lots of power with a small footprint as we don't have much space in garage to store a generator. We live in Florida and need to be prepared for loss of power during Hurricanes! Love the ease of use and the remote start is fabulous. My husband and I are both older and have no problem wheeling this machine due to ease of design.

Easy setup. Added oil and fuel and it started right up. Remote start works great. The battery maintainer is very useful since it may sit for weeks unused. Bought this generator to run the whole house during frequent power outages. And it does no problem.

I bought this Generator to have on standby in case of a power outage during storms. After getting it set up and running I am very impressed. If you are looking for a well-built generator with excellent features stop looking and buy the WGen9500. It is well worth every penny.

Like millions of other folks in Harris county, we were without power for over seven days. I bought this to be insurance against ever having to live through that again. I have mine ready to go now with a 50 amp cord and natural gas hook up. I tested it and it had no problems running two window units, numerous lights, refrigeration, and washing machine. Starts right up and runs like a dream. I am actually looking forward to loosing power so I can really enjoy this thing. Additionally, Westinghouse is great because they include in the box the natural gas hose, LP hose, oil, etc.

I reviewed several portable generators and nothing matched all the features, power and price this one did. Upon arrival I inspected the box, no problems found. When opening the box everything was nicely packaged and complete. I followed the instructions leading up to starting it, it started the first time with no problems.Very pleased!!

Was delivered a week ago, just put it together today. Went together really easy, started right up. Our electrician will be here next week to do the wiring. After living through category 5 Michael I will never go through another one with out a power generator. I’m hoping this unit will run most of our house. The electric start will be great for my 82 year old mother in case I’m not home and we loose power.

Assembly and start up was easy. Took about 20 minutes to assemble and get started on propane. Ran it for about a hour testing random things for break in. Everything works great so far. Was quieter then expected, but with 50% load it may be a little louder.

Bought this in December of 2023, but did not have to use until today. Power went out, so I drug this out and it fired right up on natural gas for about an hour. Ran it on propane when I first got it just to see it run. Powered my well pump refrigerator, freezer, AHU, and misc. The air conditioning compressor did not start, but I just wanted to see if it would run. No big deal. The pic of the remote shows its condition upon arrival. It was shipped clipped to the main circuit breaker and got scratched from bouncing on the service generator LED. I notified the manufacturer when registering it, but do not remember receiving a reply other than an automated acknowledgement.