Hello Jay,Thank you for your feedback on the FoodSaver Preserve Vacuum Sealer. The level of air removal can vary depending on factors like bag placement, moisture in the food, and ensuring the open end is fully inside the vacuum channel without wrinkles. We recommend checking that the sealing strip and gaskets are clean and free of debris, as this can improve suction performance. If you’re still not getting a tight seal, our team can guide you through a quick troubleshooting process to help your sealer perform at its best, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page or calling us at 1-877-777-8042.Thank you! —FoodSaver Consumer Care

Hello BK,<br /><br />Thank you for reaching out to us regarding your VS2270 vacuum sealer. We&#39;re sorry to hear that the product did not meet your expectations and that the user manual was missing from the packaging. We’ve shifted our focus toward electronic user guides as part of our commitment to environmental sustainability. You can find our instruction manuals on the Support tab of our official website.<br /><br />If you require assistance, or you have more feedback, please reach out to us directly via the &#39;Contact Us&#39; form on our official website and we’d be happy to help. We’re available Mon.-Fri. 9am -5pm Eastern Time. We look forward to assisting you!<br /><br />Thank you!<br />FoodSaver® Consumer Care.