Hello. Thank you for reaching out to us.We sincerely apologize for the inconvenience caused. We value your feedback and it will be forwarded to the appropriate department for further review. Please be informed that you can find the User Manual on our website by clicking Support>Guides & Manuals.If you require further assistance, please do not hesitate to get in touch with us directly. We’re available Mon.-Fri. 9am - 5pm Eastern Time.Thank you!Foodsaver® Consumer Care

Hi! Thank you for sharing your feedback regarding the FoodSaver Preserve Vacuum Sealer. We sincerely apologize for the inconvenience you've experienced.We understand how frustrating it can be when a product does not perform as expected. It sounds like there may be an issue with the vacuum sealing function of your unit. We would like to assist you in resolving this matter.Please reach out to us directly via Contact Us form on our website so we can troubleshoot the issue further. Your satisfaction is important to us, and we appreciate your patience as we work to make this right.

Hello! Thank you for taking the time to submit a review. We are truly sorry to hear about your experience and we apologize for any inconvenience this may have caused. This is not the experience we wanted you to have. Please contact us directly so that we can assist you further. You can reach out to us directly via our official FoodSaver website's "Contact us" page or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you and take care!FoodSaver Consumer Care

Hello Ann,Thank you for bringing this to our attention. We apologize for any inconvenience caused and are committed to resolving this matter for you promptly. We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page or calling us at 1-877-777-8042.Thank you! FoodSaver Customer Care

Hello,Thank you for reaching out about your FoodSaver Preserve Vacuum Sealer. We're sorry to hear that your FoodSaver unit is not working as well as expected.Please check the upper and lower gaskets of the machine. If either of these is damaged or dirty, the unit will not vacuum properly. Additionally, please clean any food materials or dust from the gaskets.There are detailed troubleshooting steps available on our official website> support> frequently asked questions.If these steps do not resolve the issue you are facing, please reach out to us directly. You can do so via the 'Contact Us' form on our official website. We’re available Monday to Friday, from 9 am to 5 pm Eastern Time.Thank you!FoodSaver Consumer Care.