This device seems to take longer to change channels and when you leave an app and want to go to another it’s the slowest I’ve ever had. Actually I have a black screen for probably 20 seconds I’ve never had it take that long. I don’t know if I just got a bad one or what. I spent probably an hour and a half on chat with a woman whom tried her best to help me but her English was so bad I had to repeatedly ask her to repeat herself. I never did get the problem solved.

I bought this POC a month ago and went on vacation. When I got back the remote was dead. I got online to see how to fix it. The website said replace the batteries, but my remote doesn't take batteries. Also, none of my available cabling fits the charger (I have Apple devices). When I try to request help from the website, I get a prompt that says enter your code that we sent you here. Only problem -- the code arrives 2 hours later -- one hour after it has expired. So I called them, but there's no real person you can talk to. Very frustrating.

We switched to Roku after our other streaming device started acting up. At first we thought it was our bad wifi. But the tv in the living room that had a Roku never did the things the bedroom tv was doing. So we went and purchased another Roku and have had happy streaming since. It was so easy to set up and get all my accounts logged in.

So, we were replacing an older amazon fire stick and went with a Roku. Initially we were very happy with the product-- easy to use, clean interface, good performance. However, we quickly realized that when we watched videos on Plex-- which we do every day-- that they were unwatchably dark. It turns out that there's a longstanding Roku bug where it mis-encodes video files from Plex. Since that was an essential function in our house, we had to return the device.

I’m really surprised how well Roku Ultra is integrated with iOS. Screen mirroring is working really well and automatically switching to direct streaming if conditions are right. The only drawback of the remote is inability to directly control AVR. It can only control TV.

ROKU has provided my family with ease of use, overwhelming access and great user interface. It is reliable and fast and to me the best way to view content on a TV. The best aspect of the device in my mind is that I can plug an external hard drive into it via USB, and I have at my fingertips 3 terabytes of all my favorite videos, photos and music... easily accessed, immediately, anytime. I've been using ROKU since I cut the cord almost 20 years now. I've watched it improve and improve over time. Customer support has always been quick and fantastic. Can imagine using anything else.

my vision is bad as well as my hearing so the better resalution and the rechargable remote was my main focus. the ultra provides this and more the resalution is incredible and I can listen to movies,music, or what ever I want without disturbing others. of course my older roku had the same feature but using it burned battery's up which limited my use of this feature. my older unit was always dependable and still works to this day, but the new ULTRA is a step up and I absolutly recomend roku for people like me (elderly). A final note easy to use/ set up and navigate through/I don't use my smart tv i only use my roku because it is so easy to find what you are looking for. I could go on and on, just do yourself a favor get one you won't be sorry. See I told you so !!!

We bought this unit to cut the cable and I would give it a 6 out of 10 on reliability. The unit keeps showing that the HDMI connection issues. We went and bought the top of the line new cable but it really didn’t help . So for now we just keep resetting it to watch tv !!!

We have been using Roku products for several years; we recently purchased a new TV, and due to its design, we were not able to use our Roku stick. With that said, we than purchased the Ultra, which not only fit perfectly, but the upgraded performance is a nice plus!

Purchased an Ultra to take over for a built in Roku having WIFI issues. Very happy with the decision. The Ultra's performance is much better than the now 7 year old built in unit. And the rechargeable remote is also a significant upgrade. Wishing now I had done this sooner.