We're sorry you were disappointed with the cleaning of your clothes with your latest purchase of Tide PODS™, Anne. All our laundry detergents are designed to provide good overall cleaning. Detergents help water to penetrate fabrics and then loosen dirt from them. They also suspend dirt in the water so it doesn't go back onto the fabric. It is possible the soil from the garments has redeposited on the fabric. For the best cleaning results, we have a few tips. First, always follow the items’ care instructions and use the hottest water safe for the fabric. Secondly, sort clothes properly, grouping similar colors and fabrics together. It's also a good idea to pre-treat noticeable stains before washing, and not overload the washer. Use the recommended amount of detergent for average water hardness, a little more in very hard water, a little less in very soft water. Your satisfaction is very important to us, and we'd like to talk with you more in depth about your experience. Please give us a call at 1-800-879-8433 from 9AM -- 6PM EST Monday–Friday, so we can further assist you.

We're sorry to hear this, Estella, and want to assure you that we have many quality checks to ensure your Pods arrive to you in the best condition. It may be helpful to know that the product is designed to dissolve when it comes in contact with water. If exposed to moisture at any point, the Pods can become stuck together, leak or burst. We'd like to get more information to help, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 879-8433.

There's nothing more important to us than your safety and satisfaction, so we're very sorry to hear about this. While scent preferences will always vary from person to person, it should never be too strong that it irritates the skin, especially with our numerous quality and safety checks. Please discontinue using the detergent, and wash your clothes again without using a detergent. As this isn't something we take lightly, we'd like to make a detailed report to our Quality and Safety Team and tell you more about our Free & Gentle Detergent as it provides a great clean, and it doesn't have dyes and perfumes. We can be reached at (800) 879-8433.