This isn't the experience we want you to have with our TIde PODS™ and we're sorry it happened to you. Our PODS™ are designed to completely dissolve in water. It may help to make sure to toss your PODS™ into the washing machine before you add any clothing to wash. Also try tossing it to the very back of the drum. Don't overload your machine or wash too many absorbent items in a single load, as that can cause competition for the water needed to dissolve and distribute the detergent. Give us a call at (800) 879-8433. We'd love to help you further.

Thank you for sharing that you Tide PODS™ Spring Meadow was damaged. We recommend reaching out to Sam's Club for assistance by calling 1-888-746-7726.

We’re so sorry to hear you didn’t care for the scent of our Tide PODS™ Spring Meadow, and would like to help. Please know, our products are thoroughly evaluated to ensure they reach you in top condition, and we’d hope for you to enjoy the smell of all of our detergents. An off odor could be caused by the product being exposed to extreme heat or cold. We recommend you always store our detergents in a cool, but not cold, dry place. This can also happen if the PODS™ are old, as this can affect the perfume. So that we can learn more about your experience and help you further, please give us a call at (800) 879-8433.