Hi Amy, thank you for sharing your experience with Tide PODS. We sincerely apologize for the unpleasant smell that was left on your clothes. We understand how frustrating this can be, and we want to assure you that product quality is our top priority. There are a few potential reasons why a detergent might leave an unusual odor on garments: - Incorrect Dosing: Using too much detergent can lead to residue buildup, which may contribute to odors. - Washing Machine Issues: Sometimes, the washing machine itself may have odors that transfer to the clothes. Regular cleaning of the machine can help prevent this. To address the issue, we recommend the following steps: 1. Rewash the Affected Garments: Wash them again using the highest temperature allowed by the care label, without adding any detergent. 2. Check Your Washing Machine: Ensure that your washing machine is clean and free of any odors. If the problem persists, please do not hesitate to reach out to us directly at (800) 879-8433. Our service team is here to assist you further and ensure that you have a positive experience with our products. Thank you for your understanding, and we appreciate your feedback.

Thank you for reaching out regarding your experience with Tide PODS. We understand your concern about the white powdered substance you noticed on the pods. Please rest assured that the PODS are safe to use, even if they appear to have more powder than usual. This is not indicative of a defect, and there is nothing wrong with the product. You can continue to use them as normal. The powder you are seeing is called zeolite, which is sometimes used to assist with the packing process. We would like to investigate this further to better understand your description. If possible, please save the empty bag and one of the pods that has a lot of powder on it. We can provide you with materials to return these items, which will help us work to prevent this issue in the future. We encourage you to contact our service team at (800) 879-8433. They will be able to provide you with further support with the PODS and address any additional concerns you may have. Thank you for bringing this to our attention, and we appreciate your understanding.