Hello. We’re sorry to hear that your experience with Member’s Mark High Protein Shakes didn't meet your expectations. We would like to see what we can do to make this up to you. If you are willing, please call our team at 1-888-301-0332 so we can gather more details about your experience with this product. If you still have some of this product, we would like to get photos of the lot code on top of the package. We look forward to hearing from you.