Hi there, We would like to assist you further with your concern. Kindly let us know more about the washer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148095778) to help our team pull up your information when you message us. Have a great day, -Ernest-

Hi there, The washer is a crucial household appliance. Let's gather the necessary information to ensure optimal washer performance. The link below provides instructions for ensuring the washer completes a cycle and washing clothes properly. Learn more by watching the embedded video and checking the hyperlinks. Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147319814) to help our team pull up your information when you message us. Have a great day. -Ernest-

Hi Riles19, We recognize how disappointed you are with your washer, which keeps getting unbalanced. We would be happy to assist you. To assist you with your unbalanced washer, please see the link below and follow the instructions under "Unbalanced Load Error." For additional information, click on the embedded phrase "the washer won't spin." The washing machine displays an error code. https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146817237) to help our team pull up your information when you message us. Thank you. -Kimberly

Greetings, We can imagine how it feels to deal with a washing machine that keeps having an unbalanced issue. Let us extend our help. I have shared a link below for a step if your Samsung washing machine is unbalanced and takes too long to finish a cycle. Please watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01000997/ If, after following the steps, the issue persists, we highly suggest contacting us directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147320931, which will help our team pull up your information. ^Rainly