Customer reviews for Samsung 4.7 cu. ft. Top Load Washer with Active WaterJet forMember photos









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Great Smart Washer!
[This review was collected as part of a promotion.] I bought this Samsung 4.7 cu. ft. Smart Top Load Washer as a replacement to my old Samsung Washer which was producing old gunk when washing. It has good capacity with many top load settings. I like the Smart feature which notifies me on my Smartthings app when washing and cycle is done. The only issue I have is it is a little noisy but bearable compared to my old Samsung Washer. Overall it is a good washer and get's the job done!
Bangs around gets unbalanced.
I own this trash. It never runs a full cycle. Spin only will resoak clothes wasting water then get unbalanced again and you have to start over. Every time it stops it bangs around very loud. I changed the heating element to the dryer twice already. Third time was the charm. Don't buy this trash.
Greetings! It’s incredibly frustrating to deal with a machine that constantly disrupts your day instead of making things easier. We are here to help. I have shared a Samsung link below to help with your experience. The link has six checkpoints, you may skip the third since it applies to a front-load washing machine. The link has hyperlinks that can be visited for additional help. Samsung washing machine spins poorly: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149122703 to help our team pull up your information. Leo
Not So Bad
I just bought this washer 5 days ago. They only thing that I don’t like is the agitation. It’s not as strong and powerful scrubbing action as my previous washer. My Kenmore was more powerful and tough stains was easier to remove. Don’t like it is time consuming to wash a load of clothes, most cycles take a hour+ except for quick wash. Wish it was a little less time for doing a load of laundry. I like most of the features, great to be able to select my water levels too. Wish it was the same for timing of washing. Overall will recommend not a bad washer for the price tag.
Hello there, We understand how you feel about the agitator on the washer. We would love to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150085287) when you message us so our team can retrieve your information. Thank you. -Kimberly
Efficiently Clean
[This review was collected as part of a promotion.] This washer from Samsung is great. Straight to the point and big, spacious, and efficient. I say it's efficient because I could usually fit one load at a time, and now I can do double, to save time. Both with how many times I use it and the time I spend on doing laundry and using power. To make it better, the smartthings app notifies you of the time left and when the cycle is done. Even better, you can get recommendations of what to wash together and on what cycle. Great features overall and leaves all my clothes squeaky clean. 👌🏽
Worst Washer ever and the dryer sucks too
This washer is terrible. I have had problems since we got it a week ago. Every load comes up error DC4. You troubleshoot, get a load done and it happens again. Everytime the load is either unbalanced or it's not draining right. The lid lock does not unlock, so your clothes are stuck in there, so you can't try to make them balanced. Once the lid does unlock ( I can't find a switch to switch the darn lid lock off). You have to take everything out that is now drenched and try to figure put how ro balance it. Plus this should have an automatic water level setting. I shouldn't have to choose it every darn time. Why get a digital washer if it doesn't come programmed. Worst washer ever. The dryer in this pair sucks too. Foor is flimsy and should have a handle at the top not just on the side. Door doesn't open very far. Plus the darn thing is like 2 inches off the ground so you have to squat to get your things out. The design team for this pair should be fired if they haven't been already
Hello ChristiK, We understand the disappointment about your experience using the washer and dryer. Let us help. The washer detects the weight of the items and automatically adjusts the optimal water level, washing time, rinse counts, and spin counts. (This may not be applicable on some cycles.) Here is a link with information about the washer error codes. Check the guide and select "dS, d5, FL, LO, L0, dE, dE1, dE2, dC*, dC1, dL, 1 dC, 1dC4, 1dC1: Door error" for recommended actions. We suggest watching the attached video for other helpful tips about door errors. The washing machine displays an error code: https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guides, which you can watch from beginning to end, are also attached. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016 We have provided the troubleshooting link to help when a washer does not drain. It also includes other resources to check when the washer is level, clean the unit, and watch a video from start to finish. Samsung washing machine does not drain: https://www.samsung.com/us/support/troubleshooting/TSG01001013/ The link below contains the troubleshooting steps for the locked washer door. Samsung washer door is locked. https://www.samsung.com/us/support/troubleshooting/TSG01001983/ You may also check page 53 of the user manual for other recommended actions when the washer shakes, page 54 when the washer door is locked, and page 55 when the washer does not drain. https://downloadcenter.samsung.com/content/UM/202505/20250515142134647/OID65777_IB_WA3500C_EN_250508.pdf For further assistance with the dryer, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150487792 to help our team pull up your information when you message us. Thank you. -Angelica
Great product!
[This review was collected as part of a promotion.] Product works great after 2 months and loads come out very clean. Water jet is handy, and the slots for detergent and softener are handy. Alerts to my phone when laundry is done, is a cool feature,
Awesome washer
[This review was collected as part of a promotion.] This washer does not disappoint. It is taller and slimmer than my old one, so it fits nicely in the laundry room. I'm a single guy, so I am really familiar with the normal washing mode. Since I have connected this washer to Smartthings, I can send laundry recipes and it helps me pick the appropriate mode. Wifi connection was easy to set up, and I got it connected to Smartthings quickly. The Smart Control allows me to keep an eye on cycles from my phone. The drum is nice and large, so I can easily fit bedding in. I love this washer so far, and I think I still have some learning to do. This has been a great addition to my Samsung/Smartthings ecosystem.
Fabulous washer
[This review was collected as part of a promotion.] This Samsung washer is a real beauty. Many cycles to choose from. I love the lid is soft closing. It has a beautiful tinted lid. It doesn't twist up your clothes. It has the built in waterjet, this is so convenient. I can reach the bottom taking the clothes out. Connection was very easy to smartthings. My Samsung machines are located in my garage so I am delighted to get notified when the machines are done. I think this is the nicest machine I have ever owned.
Fantastic Machine
Purchased on Black Friday deal, and I am loving this machine! I got the impeller version, and I love how much room the machine has. The best feature is that it links with Smart Things and I get a notification when my machine is done. No more forgetting to put the wash into the dryer and then having to rewash because I forgot… This is a great machine that cleans well and has great features and options!
LOVE IT
[This review was collected as part of a promotion.] I am very satisfied with my washer, purchased via a wholesale distributor. It cleans efficiently and my clothes seem very clean. I love the cute series of tonations it plays at the end when my load is done - it is like it's singing me a song! My happy washer is glad the work is done. The app is helpful, because it alerts me when my load is almost done on multiple devices. I'm impressed with the performance of this product, I think it's one of the best washing machines I've used.







