I purchased this mattress from Big Sandy Superstore. They never told me that it was a "Floor Model". The sides were broken down, so it felt like we were falling out of bed all night. Tempur Pedic would not do anything about it because it was a "Floor Model".

We've had the mattress almost 6-7 weeks now and regret our purchase. We have not had a good night's rest since it arrived. We were prepared for a break-in period but that came with severe neck, shoulder and back pain. As the bed became softer around week 4 - the pain got increasingly worse. We wake up several times throughout the night because we are overheated and no sleeping position is comfortable. We've bought at least 7 pillows because the reps at the store indicated that was the issue. It is cool to the touch but retains heat under your body which is really uncomfortable. We are both in our late 30's and wake up with almost every bone cracking and aching - feeling and sounding like a 90-year old. I cannot believe this bed is so expensive and highly rated. I called to initiate the return which is a 3-step process: you call the number, someone eventually calls you back and then you have to wait 2 weeks for someone else to call to schedule the pick up the mattress. Words cannot describe how outraged and disappointed we are.

We originally had the Pro-Adapt and the soft was way too soft, so I was surprised when we received the Luxe-Adapt and the soft is like a medium. It's perfect and I love it! We have never had such a good nights sleep! We highly recommend the Luxe-Adapt it's the most luxurious mattress you could ever imagine.

Do not buy from temperpedic. The new lineup of beds they offer are no longer of the same quality they use to provide. There are many other options from other companies that are by far superior than temperpedic. It's sad because they use to provide a great product. Unfortunately those days are gone.

We were very excited about the cooling that the luxe adapt had when we tried it In The store but when we got it delivered and put the mattress protector on we couldn't feel any cooling whatsoever so we took the protector off and just slept with the fitted sheet over the mattress but still could not feel the cooling affect. Very very disappointed that we spent so much on this mattress that touted cooling and we don't get that at all. My fitness watch tracks my body temperature at night and there has been no difference with the luxe adapt which is supposed to allow you to sleep 5 degrees cooler. So while the bed is comfortable I would no way spend the amount of money we did when there are plenty of good memory foam beds out there for less.

the bed is comfortable and contours just as they it should. my issue is it sleeps very warm. at first it is cool then as the night goes on the mattress does seem to trap heat. I like cold so i am heat sensitive. otherwise it is a good supportive mattress that even though it is listed as soft is really not a soft as other beds but not rock hard as a firm mattress is. For the price it better last a very long time.

I bought this for my husband who was ill. He tried it out briefly in the showroom and thought was very comfortable. That and also because the salesman said this brand mattress was the best-selling in the USA. My husband got sicker quickly and did not mention how difficult it was for him to get in and out of. Too much time passed before I finally got him to admit yes, a poor purchase on my part; was too late to return/exchange. Now am stuck with this awful mattress. Each morning the fitted sheet has popped off, I've tried three different brands. I also had to place a 3" foam topper on because it is that uncomfortable otherwise. I do not recommend this brand mattress.

The bed was fine for the first week or so, then it got a hump in the middle. It felt like I was sleeping on two twin beds pulled together. We called Bernie & Phyl's where we purchased the Mattress & foundation from. We tried return the items a gentlemen from Bed Check LLC was sent out to check for stains, after he examined the mattress he pointed out we had the wrong foundation. We called Bernie & Phyl's to make a long story short they said it wasn't their problem call Tempur-Pedic !!!!

Do not buy the luxe adapt firm. The lady at Tempurpedic said most people get soft and return it for the firm. Firm is horrible. My wife and I are both side sleepers and after 6months on this horrible stiff mattress we want to get rid of it! We should have gone with soft even though the sales lady said soft isn't good and most people return it. Do not buy firm. We are putting a mattress topper on ours as a last ditch effort before we just donate it! Our backs, shoulders, and chest are sore from this firm brick bed! I've had Tempurpedic before and it was incredible. This "Luxe" firm is bad and stiff as the floor. Do not recommend. Do not buy.

This was our second Tempur Pedic and we love it. We purchased and received it the very next day. The salesperson at Mattress Firm in New Braunfels was very profession and answered all our questions honestly and the installation team were also very professional.