Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Please do not hesitate to contact us so that we can further assist you with this issue. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Thank you for your review! We're thrilled to hear that you’re enjoying your new chair and that it has proven to be a major upgrade. It’s great to know it has met your expectations, even under a hard test. If you have any questions or need assistance in the future, our customer service team is here to help at 800-379-9773 or service@trueinnovations.com. Please be sure to reference your posted review so we can assist you quickly. Thank you again for your feedback!

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.