Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Thank you for your feedback on La-Z-Boy Westley Office Chair. We do recommend retightening the bolts occasionally, but if they are coming loose regularly- there may be an issue. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine if you need replacement hardware.

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re very pleased to hear that you feel like this was a great investment for your future comfort. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.