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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
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4.5 out of 5 stars
stars
1,115 ratings496 reviews
  1. 5 stars73% (812)
  2. 4 stars16% (181)
  3. 3 stars4% (41)
  4. 2 stars3% (33)
  5. 1 star4% (48)

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Showing 491-496 of 496 reviews
Aug 10, 2024
Reviewer name: car253
1 out of 5 stars
1 out of 5 stars review

Under the chair gave out

Lumbar underneath the chair gave out.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Jul 11, 2025
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

super chair

just buy it really great chair

Helpful?4DOOYTVHLELZ13576172096
Feb 5, 2025
Reviewer name: Lissa
1 out of 5 stars
1 out of 5 stars review

Not Comfortable

Very uncomfortable, the chair pushes you forward and hurts your back.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Please do not hesitate to contact us so that we can further assist you with this issue. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 23, 2024
Reviewer name: Michael Aurora
2 out of 5 stars
2 out of 5 stars review

Comfortable chair that doesn't last.

I weigh 210 lb, work 40 hours a week, and was able to use the chair for 17 months before it broke.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Jan 8, 2025
Reviewer name: chuck
5 out of 5 stars
5 out of 5 stars review

upgraded

excellent strong comfortable major upgrade from previous models just bought 1/7/2025 I'm big, I put it through a hard test

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your review! We're thrilled to hear that you’re enjoying your new chair and that it has proven to be a major upgrade. It’s great to know it has met your expectations, even under a hard test. If you have any questions or need assistance in the future, our customer service team is here to help at 800-379-9773 or service@trueinnovations.com. Please be sure to reference your posted review so we can assist you quickly. Thank you again for your feedback!

Jul 1, 2024
Reviewer name: Sae
1 out of 5 stars
1 out of 5 stars review

Worst chair

After a year, it became a nightmare... pls don't waste ur money on it

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.