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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars744 ratings338 reviews
  1. 5 stars72% (532)
  2. 4 stars15% (108)
  3. 3 stars4% (30)
  4. 2 stars3% (26)
  5. 1 star6% (48)

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Showing 331-338 of 338 reviews
Dec 31, 2024
Craig
1 out of 5 stars review

Not the LA Z ABOY I grew up with

Bought this chair about 18 months ago. It broke at the point where the arm bolts to the seat. Looks like others have had the same issue. I weigh 243 so I'm well under the max for this thing. VERY disappointed

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

We’re truly sorry to hear about the issue you’ve experienced with your chair. We understand your disappointment, especially after such a short period of use. We strive for the highest quality and your feedback is invaluable in helping us improve.Please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. When you do, please be sure to reference your posted review so we can assist you further with this issue. We are committed to finding a solution for you.Thank you for bringing this to our attention, and we hope to resolve it to your satisfaction.

Jan 1, 2025
billct24
1 out of 5 stars review

Not as Described

My wife bought me this chair to replace my current Lazy Boy. This chair is not a "big and tall" chair. It us several inches shorter, narrower, and a shorter seat depth. Really feel ripped off by Lazy Boy on this one. Going to try and return it.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback. We’re sorry to hear that the chair didn’t meet your expectations in terms of size. If there’s anything we can assist with, please contact our customer service team at 800-379-9773 or service@trueinnovations.com. We’d be happy to help in any way we can.

Jan 6, 2025
ArrozconPollo
5 out of 5 stars review

Great chair

Very comfortable and well made.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback! We're thrilled to hear that you find the chair both comfortable and well-made. If you have any questions or need assistance in the future, feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We appreciate your support!

Feb 5, 2025
Lissa
1 out of 5 stars review

Not Comfortable

Very uncomfortable, the chair pushes you forward and hurts your back.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Please do not hesitate to contact us so that we can further assist you with this issue. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 23, 2024
Michael Aurora
2 out of 5 stars review

Comfortable chair that doesn't last.

I weigh 210 lb, work 40 hours a week, and was able to use the chair for 17 months before it broke.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Aug 10, 2024
car253
1 out of 5 stars review

Under the chair gave out

Lumbar underneath the chair gave out.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Jan 8, 2025
chuck
5 out of 5 stars review

upgraded

excellent strong comfortable major upgrade from previous models just bought 1/7/2025 I'm big, I put it through a hard test

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your review! We're thrilled to hear that you’re enjoying your new chair and that it has proven to be a major upgrade. It’s great to know it has met your expectations, even under a hard test. If you have any questions or need assistance in the future, our customer service team is here to help at 800-379-9773 or service@trueinnovations.com. Please be sure to reference your posted review so we can assist you quickly. Thank you again for your feedback!

Jul 1, 2024
Sae
1 out of 5 stars review

Worst chair

After a year, it became a nightmare... pls don't waste ur money on it

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.