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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,115 ratings496 reviews
  1. 5 stars73% (812)
  2. 4 stars16% (181)
  3. 3 stars4% (41)
  4. 2 stars3% (33)
  5. 1 star4% (48)

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Showing 11-20 of 496 reviews
Apr 27, 2024
Reviewer name: PB
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not comfortable

This is one of the most uncomfortable chairs I have ever bought. It’s like a soccer ball is in your back and you have to collapse the ball to lean back. Very disappointed. I absolutely love La-Z-Boy products but this chair I cannot recommend.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Apr 29, 2025
Reviewer name: Cina Grimes
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect

My husband is 6'3" and nearly 300 lbs. Struggled to find an appropriate office chair for him at reasonable price. So glad I came across this. He loves it!

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. it is amazing to hear that your husband was able to find a chair that accommodates his height. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 31, 2026
Reviewer name: Ellen C
5 out of 5 stars
5 out of 5 stars review

Sewing Chair

Just bought on Saturday 8/29/2026 put together on the following day and it is very comfortable. Purchased for the back support and for the wide seating so the arms do not push up on my incisions from hip replacement surgeries. This chair will be used while I am sewing at my sewing machine and at my cutting table.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Sep 16, 2026
Reviewer name: Deborah P
5 out of 5 stars
5 out of 5 stars review

YES! You Need This Chair!

As remote worker I have to have a comfortable chair that supports the health of my body. Not only is it aesthetically pleasing to the eye, beautiful in the room and on camera, it also supports the health of my back and posture. Cheaper chairs from market place will NOT give you these things. Make the investment and your back and neck will thank you daily!

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Sep 4, 2026
Reviewer name: Duane B
5 out of 5 stars
5 out of 5 stars review

Desk chair

Easy to assemble, and all required tools and pieces were sent with the chair. The allen wrench had a very comfortable t-handle to endure the assembly was torqued properly. The screws had lock tight on the threads and the caps for the arm rests were a very snug fit. It was even easy to register for the warranty.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Jan 25, 2025
Reviewer name: Bruce
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Meh

After using this chair for a week, it’s not as great as I had hoped. It was difficult to assemble and the lumbar support is really weak. I’m afraid I have to suck it up and deal with it because it cost a lot. Frankly I’ve had more comfortable chairs that were less expensive.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your feedback on the Office Chair. We appreciate your honesty about the pros and cons of the chair. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

Jul 28, 2026
Reviewer name: Carl M
5 out of 5 stars
5 out of 5 stars review

What an improvement!

Discovered this LAZBOY office chair on display at Sam's Club. Very comfortable and attractive chair, but pricey. We have long wanted to replace an office chair in our home office that was expensive but not very comfortable. This fit the bill perfectly, so I came back the next day and picked it up. Very much enjoying its use!

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Aug 13, 2026
Reviewer name: Jack M
5 out of 5 stars
5 out of 5 stars review

Assembly a Snap

Being a brand new chair, I have no opinion about its longevity, however it seems solid and no reason to doubt it being a good chair. Assembly was refreshingly simple. It is a heavy duty chair so I recommend having some assistance for a couple times during assembly.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Aug 21, 2026
Reviewer name: Waller T
4 out of 5 stars
4 out of 5 stars review

Trying it out, assembly not too difficult

I have been sitting in my new chair for about 10 minutes. It took me 45 minutes to assemble at a slow and careful pace. The seat depth 19” is not as deep as my old chair 20.5” which I might miss being 5'11” 205 lbs. But had to replace as the cushions were going flat after several years of service.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Aug 6, 2026
Reviewer name: Rick J
5 out of 5 stars
5 out of 5 stars review

Very comfortable chair!

After easily assembling the chair with their very clear assembly instructions, I put the chair to work right away. Doing work at my desk is much more supportive than previous chairs I have owned. This specific chair was pricy but worth every penny!

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096