We're sorry you had this experience with your Swiffer PowerMop, CorieB. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Check the silicone cap. If the cap is bulging, follow these troubleshooting steps: * Attempt to unscrew/rotate the cap counterclockwise by 180 degrees or half a rotation. * After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. * If there is no leakage, insert the bottle into the device. * If there is leakage, move the bottle upright, screw it back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. If this procedure doesn't work, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We'd be happy to answer any Swiffer questions you have. When you get a chance, please reach out to us at (800) 742-9220.

A lot of thought and research goes into the design of our products to create features that appeal to our consumers, Herold, and we're dedicated to providing safe and effective cleaning tools and solutions. We're sorry that you've found the scent to be too strong and that you've experienced side effects because of it. Your health and safety is our highest priority and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use if sensitivity is occurring, and we would like to learn more about your experience to further help. Please give us a call at (800) 742-9220 from 9AM – 6PM EST Monday – Friday.