A lot of thought and research goes into the design of our products to create features that appeal to our consumers, Herold, and we're dedicated to providing safe and effective cleaning tools and solutions. We're sorry that you've found the scent to be too strong and that you've experienced side effects because of it. Your health and safety is our highest priority and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use if sensitivity is occurring, and we would like to learn more about your experience to further help. Please give us a call at (800) 742-9220 from 9AM – 6PM EST Monday – Friday.

We're sorry your PowerMop Refill didn't fit in your device, DRz. Our products go through many quality checks to ensure they get to you with the best results, and this doesn't sound like this wasn't the case for your recent purchase. Make sure you insert the solution bottle, with the purple end facing down, into the PowerMop and then push the bottle into the device until it is secure. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.