As long as the pole is fully assembled, this isn't what we'd expect from our Sweeper! Cleaning should never feel frustrating, and we're sorry to hear that our Swiffer is less than amazing. We'd like to help make up for your experience, so please call us at (800) 214-8734 when you can.

We're very sorry to hear this. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have. We'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.

Just the pole for our Sweeper is 46 inches long, Sandy, and we’d like to learn more about your experience so we can help. Please give us a call at (800) 214-8734.

We're sorry you're disappointed the Sweeper isn't picking up as well as expected, and you're having trouble with the wet cloths staying on the sweeper head. We're dedicated to making it easier and convenient to have your home sparkling clean, and lot of thought and research goes into our product designs. For best results, we recommend use of the sweeper on a smooth surface. The sweeper locks in dust, dirt and hair, but it’s not intended to clean clumps of hair or whole pieces of things such as cereal. If you use wet cloths, you should sweep with a dry cloth first for best results. It's also important to align the edges of the fold to the edge of the mop head. This will ensure that the cloth fits in the grippers on both sides of the sweeper head. Also, ensure the cloth is tucked into all of the grippers on both sides of the sweeper head. We hope these tips help you see sparkling floors in the future. Your satisfaction is very important to us, and if you have more questions or concerns, we'll be happy to help. Please give our team a call at 1-800-214-8734 from 9AM -- 6PM EST Monday -- Friday.

With the many quality checks we have in place using your Swiffer Sweeper should be a breeze and we're sorry to hear this. We recommend the cloths are pressed into each corner of the mop head, to ensure they stay in place. We'd like to get more information to help as well as share this with our Quality Team, so when you have time please reach out to us at (800) 214-8734.

We appreciate your feedback, Lizz66. Our Swiffers are all quality-tested multiple times to ensure great performance, so it's disappointing to learn of your experience. Please call us at (800) 742-9220. Our team would like to gather some additional details on your starter kit and help you out!

Thanks for taking the time to share your feedback with us. We'd like to learn more about your experience to help you get the most from your Swiffer. When you have a chance, please reach out to us at (800) 214-8734.