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Customer reviews for SAMSUNG 11.1.4 Channel Sound Bar with Wireless Subwoofer, Q-Symphony & Dolby ATMOS Audio for
SAMSUNG 11.1.4 Channel Sound Bar with Wireless Subwoofer, Q-Symphony & Dolby ATMOS Audio
4.6 out of 5 stars
stars
840 ratings840 reviews
  1. 5 stars79% (662)
  2. 4 stars12% (103)
  3. 3 stars3% (25)
  4. 2 stars1% (12)
  5. 1 star5% (38)

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Showing 571-580 of 840 reviews
Mar 5, 2025
Reviewer name: TimR
3 out of 5 stars
3 out of 5 stars review

average and not user friendly

I have a Samsung sound bar and satellite speakers and subwoofer package. It's been approximately six months now. I paired it with a Samsung 65 inch smart television for best results. I found out of the box the system was not user friendly in setting up. The digital screen inside the sound bar is not easy to see and the set up was challenging. The Samsung TV was finally paired with the sound system and I chose the things I wanted the sound to do. I now find that watching TV that the sound to TV time is off. I usually shut down and restart the TV to help with this but it still is noticeable. It's like watching an old Kungfu movie with the lip syncing off experience. The system is suppose to pair and work automatically but it's obvious something is not right. I purchased this system over my last SONO system that we had and truthfully feel the SONO brand actually sounded better. Not sure how to explain that any other way. I just hated the fact SONO screwed up by expired tech that made us update the system after a period of time. Not cool. But the jury is still out on this system. So far, it's average.

Review from Samsung US
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reply from Samsung Solutions

Hello TimR, We appreciate you taking a few moments to review the Samsung HW-Q990D Soundbar. First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in. If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset. Please know that the Auto Power Down Function will automatically turn off the unit in D.IN/ HDMI / Wi-Fi / and BT mode if there is no audio signal for 18 minutes. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Mar 21, 2025
Reviewer name: Dontknow
5 out of 5 stars
5 out of 5 stars review

Love this sound bar

[This review was collected as part of a promotion.] The sleek design of this sound bar complements any entertainment setup. Its immersive audio quality truly elevates the movie-watching experience. The deep bass adds a thrilling dimension to action scenes. The clear dialogue ensures every word is heard perfectly. It's a pleasure to listen to music with such rich and detailed sound.

Review from Samsung US
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Mar 23, 2025
Reviewer name: Deep1983
5 out of 5 stars
5 out of 5 stars review

Crisp and Clear sound with all the little details

[This review was collected as part of a promotion.] Very happy with the purchase, it’s been a year now I have been using this product never been disappointed a single day. Dolby atoms effect is spectacular! Be it movies, sports or listening to just music you will never miss a single detail of the sound. The rear speakers does an amazing job in creating a surround effect. I have some other brands sound system at my home but, this one really stands out. Highly recommend for someone looking for a next level surround sound music system!

Review from Samsung US
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Apr 10, 2025
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Crisp, clear, immersive sound!

[This review was collected as part of a promotion.] The setup for this system couldn't be easier. After plugging in the power dor the sub, two satellite speakers and the soundbar (power and HDMI), I was off and running! I set the soundbar and my TV to eARC and started enjoying theater quality sound! I find that this system is immersive without just power a ton of sound at you. It is restrained surround sound. It's powerful and balanced without overpowering the front end soundbar. The up-firong speakers really provide the depth of sound and complete the experience!

Review from Samsung US
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Apr 17, 2025
Reviewer name: DrYun5
5 out of 5 stars
5 out of 5 stars review

Great sound, good job Samsung

[This review was collected as part of a promotion.] I replaced my Bose ultra smart soundbar to Samsung Q990D surround soundbar system. At first, I was skeptical about the sound quality as I have been a long time customer of Bose and Sony sound system. But Wow, the sound quality and sync rate of Q990D beats it's rivals. Though I purchased this system for home theater system, I often connect it to my audio device to listen classical music. It is awesome. I highly recommend. Good job Samsung.

Review from Samsung US
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Mar 16, 2025
Reviewer name: jdk1
1 out of 5 stars
1 out of 5 stars review

Bricked by update.

Samsung pushed an update that bricked a large number of these soundbars including mine. It is very disappointing that multiple outlets have reported on this issue without an official response from Samsung. I expected better from this company. The issue is so big that it prevents any updating via USB. It may require a mass recall of these devices and an extended lead time for repair.

Review from Samsung US
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reply from Samsung Solutions

Hello jdk1, Hi B123, We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Mar 21, 2025
Reviewer name: HGallagher
5 out of 5 stars
5 out of 5 stars review

Amazing sound and Easy Setup

[This review was collected as part of a promotion.] I am hearing impaired and purchase this device several month ago with the hopes that it would help me to better understand what people are saying in shows. Not only have I no longer needed to completely rely on closed captions now, but I was absolutely blown away by how clear everything sounds, from background sounds to dialogue. For movies, the audio sounds exactly as I would have imagined the audio engineers wanted the movie to sound. Even with the dialogue enhancing turned off, can still hear everything perfectly. The background sounds realistic and transports me into the movie. For music, I wasnt expecting a major difference, however even here it excels in ways I never even realized music could sound. Additionally, setting the rear speaks to 'Sound Grouping' makes the music perfect for everyone in the room to hear at an even level no matter where you are. The only isue I have is that I can no longer go to the movie theaters because the sound quaity there is awful in comparison to this system.

Review from Samsung US
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Feb 8, 2025
Reviewer name: magicalwizard
2 out of 5 stars
2 out of 5 stars review

Weak Subwoofer

Purchased this system because when got the one below the sub woofer did not had enough power. Was told this one was a higher model and much better. For the price and what it was the sub woofer did not really had that much power. It wasn't worth the price. Ended up returning it.

Review from Samsung US
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reply from Samsung Solutions

Hi magicalwizard, Thank you for your review of the Samsung HW-Q990D Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team. Some adjustments can be made to maximize bass from the soundbar and subwoofer: 1. Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in. 2. Adjust the bass control by pressing the TONE CONTROL button on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons. 3. Activate Bass Boost setting For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics. You can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device. Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. ~ Samsung Solutions

Feb 20, 2025
Reviewer name: Colemaj4
5 out of 5 stars
5 out of 5 stars review

This thing BANGS!

I purchased the Sonos Arc Ultra first to hear it in my space, which is a big open two story family room. It was good sound but underwhelming. So I returned it and purchased the Q990D. Maaaan, when I tell you this thing fills the room. The sound quality is superb. We hosted a NFC east championship party and everyone kept asking about the speakers. The sound was hitting from every angle in the room. Not sure why people say they need more bass. The floor was thumping. I'm very much satisfied with the Q990D. Highly recommend it. 5 stars all day, every day!

Review from Samsung US
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Mar 20, 2025
Reviewer name: Lovethisspeakersetup
5 out of 5 stars
5 out of 5 stars review

Amazing sound

[This review was collected as part of a promotion.] This surround sound is the best barely even have to increase the volume and it’s super loud and the sound is crisp and clear definitely better then Vizios puts them to shame definitely recommend to anyone that loves to feel like your in a theater without having to go to one since you’ll be at home

Review from Samsung US
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