Dear Lyna1992, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid 7 Cup Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#231569094 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you. Review Team