Hi Sarah, we're truly sorry to hear that the Kristen Fabric Reversible Sectional and Storage Ottoman has not met your expectations. Quality craftsmanship and customer satisfaction are very important to us. Please contact us at (888) 406-0838 so we can address the issues with wear and the cushions. We're here to ensure you're happy with your purchase. - The Abbyson Team

Thank you for the wonderful 5-star review—we are thrilled your daughter loves the couch! I’m sorry the delivery process wasn’t clearly communicated, and I truly appreciate you sharing this feedback with us. -The Abbyson Team

Hi CJ, Thank you for your feedback on the Kristen Fabric Reversible Sectional and Storage Ottoman. We're glad to hear it looks nice in your space. We understand that comfort preferences vary, and we appreciate your perspective on the firmness. If you have any further feedback or need assistance, please don't hesitate to reach out to us. We're here to ensure you're completely satisfied with your purchase. - The Abbyson Team

Guan, we're delighted to hear that you find the Kristen Fabric Reversible Sectional and Storage Ottoman to be of good quality. Thank you for your positive feedback, and we hope you enjoy your new sectional for years to come! - The Abbyson Team

Hi Dave D, we're very sorry to hear that you have not received your Kristen Fabric Reversible Sectional and Storage Ottoman. Please contact our Customer Experience team at (888) 406-0838 so we can track your order and resolve this issue promptly. - The Abbyson Team

MD, we're concerned to hear that the Kristen Fabric Reversible Sectional and Storage Ottoman has not lived up to your expectations in terms of quality. We aim for our products to show resilience and maintain their beauty over time. We take your feedback seriously and would like to learn more to see how we can improve. Please reach out to our customer experience team at 1-888-406-0838 for assistance. - The Abbyson Team

This is very unusual to hear, as this is a very popular set. Please get in touch with our Customer Experience Team to further assist at samsclub@abbysonhome.com - The Abbyson Team

Jules, thank you for your positive feedback on the Kristen Fabric Reversible Sectional and Storage Ottoman. We're delighted that you find it nice and that it meets your needs. Enjoy your new sectional! - The Abbyson Team