Hello, thank you for your initial review! We look forward to hearing your thoughts once you have had a chance to fully utilize the ePX3500! We are sorry to hear about the issue you experienced with a part not fitting right. If there is anything we can do to help, please let us know at 1-855-944-3571 or support@westinghouse.us. Thank you, Cam - Westinghouse

Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team and customer care team to ensure that we are providing the best experience possible. Please contact us at westinghousevip@westinghouse.us and we will escalate your case to ensure you get the help you need. Thank you, Cam - Westinghouse

Hello, thank you for your initial review! We look forward to hearing your thoughts once you have had a chance to fully utilize the ePX3500! We are happy to hear your experience has been good so far. If there is anything we can do to help, please let us know at 1-855-944-3571 or support@westinghouse.us. Thank you, Cam - Westinghouse

Hello, thank you for your initial review! We ask our customers to leave an early review so we can understand the entire experience starting from initial purchase, to how the shipping is, and then to actual use. While this might seem redundant, we do this to ensure that both our retail and shipping partners give the best experience possible. We look forward to hearing how your experience is once you have had some time to fully utilize the ePX3500. If there is anything we can do to help, please let us know at 1-855-944-3571 or support@westinghouse.us. Thank you, Cam - Westinghouse