Hello there, We are committed to enhancing the performance of your dryer. Let's get this taken care of. We suggest referring to the resources below to address the performance of your dryer. Please click the hyperlinks and watch the instructional video (See hyperlink "clean the lint filter") for tips. The dryer cycle takes too long: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10004802/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149646275, to help our team pull up your information when you message us. Have a great day. -John

We want to ensure your dryer operates at its best, Brenda. Let's get this taken care of. Please refer to the resources below to improve your dryer's drying performance. Click the links and hyperlinks and watch the embedded video (if available) for tips. The dryer is not hot enough: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10001020/ The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10004802/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150694669, to help our team locate your information when you message us. Have a great day. -John