Remote and bed wouldn’t pair. Owner’s manual did not match online version or the instructions given on the phone. It spoke of pushing the learn button on the motor, with a light indicating pairing. Then pressing the the learn button on the remote within two seconds. There were no buttons on the motor. (The picture on the included instructions and the picture on the online instructions were different.) There were two openings, no buttons or light indicator. The customer service rep I spoke with in the phone, said you needed a paper clip or pin to double click the learn button on the motor (similar to what to have to do to remove a SIM card from a cell phone). A new motor and remote were sent within 3 days and a technician came to my home and installed the new motor along with pairing the remote. The technician had to redo the wiring layout. When installed the same as the old motor, the foot wouldn’t raise, and the Zero G didn’t work. After multiple tries while using the remote, everything worked fine. He mentioned the new motor installed the opposite of the original.

Only had 2 weeks but good so far. Bought because has lot of features for low price. Like that i can program 2 positions and has batteries in case power goes out. Solidly built. No complaints so far and would recommend based on limited experience.

Ive had this for more than a year now and it gets loud and the screws get loose after a time. means you have to pull the mattress off and turn it on its side or upside down and try to figure out which screws is loose! every time i turn on the massage, it is so super loud and sounds so raggedy!

I happened to be an engineer. When this bed frame came in I examined it very close as the features it has for the price are many. So I looked at it and I thought well it must be a cheap design and construction well to my surprise it is constructed very well the design is excellent and the performance exceeds anything of you before. The head tilt looks like a charm and if you want this feature in the bed frame you're going to pay a lot of money, Sam Clubs provides it on a lower cost high quality adjustable frame. The vibration feature which other frames have that don't work very good it's also very excellent, it works and you can feel the three levels of vibration very well. I could go on but that's enough I just tell you if you're looking for an adjustable bed frame this Members Mark frame cannot be beat.

It is AMAZING! The motor that adjusts the positions of the mattress is very smooth and quiet. The massage is a little noisy but it feels wonderful. I have severe back pain and the massage seems to help. No problem putting it together, although it is very heavy. I would recommend 2 people to move it.

So easy to set up. I did it by myself...it is heavy, so a 2nd set of hands would be helpful, but not necessary. Open the box, open the frame...attach the legs, plug in the power cords/boxes, slide in the mattress support bar...done. The massage is very nice, as is the zero gravity button. I am so happy I got this from Sam's and saved myself hundreds of dollars.

This is high quality. It has many more features than other adjustable bases at half the cost. The pillow tilt feature is ideal for reading, watching tv. The variety of positions is great for me back issues. Massage and nightlight are nice to have as well. The light is very soft so it doesnt disturb you, and its under the bed.

Really enjoying this adjustable bed. Will never go back to a non adjustable bed. It was so easy to set up. And the fact that I can use my iPhone or iPad Bluetooth connection to adjust the bed is a great feature. I’m also enjoying the massage feature. Helps after doing workout.

This adjustable bed frame is wonderful. Can not believe the difference that it makes in getting a great night's sleep. Just a slight incline feet, legs and head. Just enough to make a little cradle. Now never wake up with stuff sore shoulders and neck. And don't get woken up by leg cramps either. Awesome purchase!

This base is about 50-75% cheaper than the base from name brand bed stores. It also has more functions. Set up was simple, but you do need two people because of the weight. Likely going to buy a second base for our guest room bed. Love the four USB plugs (two each side).