The pergola is well thought through in terms of its design. Each part is marked, the hardware comes in labeled bags. The accompanying BILT program makes it very easy to visualize. One improvement would be a diagram showing the exact center locations of the four posts.

The pergola itself is fine. It has some weird gaps in the joinery as you might expect from something manufactured in China. But both the customer support team and the assembly folks were great. Very responsive, very friendly, very quick to resolve issues. I would buy from them again just because the customer service was exceptional

Price is far less than others, but quality is not much less. Very happy with my purchase, using it as a decorative car port in an area too small for anything else. Did need to re-drill 3-4 holes in the top slats, but the rest fit together well. Recommend reading the instructions.

Great product when it finally arrived.(shippers fault) read assembly instructions at least once before beginning. One person can easily do up to step 3. Personally I would recommend anchoring the unit after step 4. It’s much easier to handle being lighter. Then add the rest of the wood. Directions were superb, good hardware and tools and wrenches supplied. A well engineered product.

I bought this in spring 2024 and my husband and I installed it in February of this year. We had a concrete slab poured and attached the metal plates to it after building the pergola. This past weekend we had an EF-1 tornado come through our property, winds were estimated at 110 mph, this pergola is still standing and unscathed!!! We had 30 foot trees uprooted and thrown to the ground. We are very impressed with the quality and build of this structure, 100% recommend!!!

Light-weight cedar is easy to work with, and the kit is fairly well-made. Not a lot of warpage, and the bolts and washer stuff seemed fairly-well machined. Pungent Chinese cedar (too bad it wasn't from the U.S.). Only one short piece was split and nearly unusable. We'll see how the warranty goes....

[This review was collected as part of a promotion.] I bought this few months ago, didn't have a chance to install it until 2 weeks ago, I am happy with the product was very easy to put together instructions was easy to follow toke me , my wife and brother in-law about six hours to install, good material and looks very nice on my patio

[This review was collected as part of a promotion.] Great quality cedar, easy to assemble and what a beauty on our back concrete patio. We've extended our living area to right outside our 8 foot sliding door. So cozy, and all my friends are complimenting the pergola!

[This review was collected as part of a promotion.] When I unboxed my pergola I was impressed but the quality of all the materials. The instructions were easy to follow. All the wood and hardware parts were present. I was able to construct it all in less than 8 hours. I live a an area of high winds and the pergola is very strong and stable. I built the pergola on a Trex deck and we are very pleased with how good it all looks. I would highly recommend this pergola to anyone looking to shade and frame your deck or patio.

At first we thought that the building of this pergola would take forever with all the pieces , but the instructions on the app that’s provided made the process go smoothly. We love the cedar wood and the looks of this pergola. We were happy to have every piece and tool that we needed. The only negative we had was that not all of the holes were clean. We used a screwdriver to clean them and chipped some of the wood around them. Other than that great product. My husband wants a second one.