[This review was collected as part of a promotion.] I love this pergola . Got it 7 months back and have gotten many compliments from friends n family. It makes hosting backyard get togethers so much more fun n special! Or even just enjoy your quiet cup of coffee or a glass of wine! Love my pergola !!

I ordered the 10x12 pergola in early June 2020. It arrived in a couple weeks very neatly packed in 2 large, heavy boxes. We unpacked all parts and pieces and laid them out to verify all parts were there (they were) and to confirm everything was in good shape (it was). We took the suggestion of others and sealed all of the wood prior to installation. We completed the installation over 3 evenings, working a couple hours each night. It is definitely suggested to have 3 sets of hands to assist with the first few steps of the getting the joists installed to the posts. The directions were fine, and the installation is pretty simple and straightforward however the worst part of the entire project is the hardware. Most of the predrilled holes lined up (seems like this was an issue for many) but we had many cases where the bolt would not thread into the hub piece. Very frustrating although we got it to work out but had to throw an extra deck screw into a couple locations. The little joist end pieces, which are only decorative, were the worst part of the entire install as the hardware issues we had made for putting these up very difficult. When completed the pergola really looks good and we are certainly happy with the purchase. As others have stated the wood is very soft and light. We love the stain color and as you’ll see the wood is very aromatic. Be cautious when installing the purlins as we used an impact driver and if not careful it will drive the screw deep into the wood. For the price paid this is a really nice and functional pergola. If they sort out the hardware this will be a really great setup.

We absolutely love our pergola. We bought ours last year and it arrived on time right at our doorstep. It only took 2 people to assemble and only a couple hours from start to finish. It is the best feature in our backyard and we get so many compliments on it! We made a retractable canopy for it using wire, wood, and a drop cloth and makes the perfect shade on a sunny day. We even added solar globe lights to give it the perfect night glow. Even after one whole winter it still looks like new!

I had my pergola erected last Saturday, and it's just beautiful. I love it. I've gotten a lot of comments on it already. If you follow the directions closely, install the BILT app, and watch the video, it really does go up easily. It took a contractor with two helpers 4.5 hours to put it up, and they said there were no problems.

I bought this a month ago and am pretty happy with the product. Instructions were good, but with warped wood for some pieces, the hardware was barely connecting. We found it easier to assemble the frame upside down, and it would have been better to assemble right next to the final location due to the weight.

The product itself seems to be a great product, but the included assembly through Go Configure leaves a lot to be desired. A piece was broken during transport, so I was left with a partially constructed pergola on my patio and the team on site said they had to report to their supervisor. The supervisor of the local company submitted the report and GoConfigure sends me an email saying their team had to "investigate" this which generally takes two business days, starting Friday over a Holiday weekend. When I called for more details I was told they could not give me any timeframe, because Go Configure is a separate company than Backyard Discovery (despite their name and number appearing on the cardboard boxes the pergola came in.) Backyard Discovery had previously been very helpful and so I chose to call them directly. They immediately noticed my order and prior registration and told me they would FedEx me the broken part and it would arrive in 2-4 days. Honestly I'm furious because if I had called the manufacturer the day we found it was broken I could have finished this myself and gotten to enjoy the pergola for at least half of my holiday weekend, rather than watching the pieces left in my lawn slowly kill my grass. Good product, great manufacturer service from Backyard Discovery, but terrible customer service from Go Configure.

Seems like everyone in the neighborhood was putting up Peroglas, but I wanted one that was beautiful, well built, and easy to assemble. I couldn’t be happier, since putting it up, we gotten numerous compliments. The wood is high quality and the engineering is near perfect. Much better than those big box products.

At 73, I have been putting together kits for a very long time and in all those years, this is the best kit ever. Everything was included, everything fit, the wood was excellent and the hardware was first rate. Thank you for extra hardware as well as this would be hard to find locally. The directions were terse with great illustrations leaving no doubt as to how to put the pergola together. I am one huge fan of Backyard Discovery!

This comes in four big boxes weighing around 170lbs.each. All boards and hardware are labeled well. Me and a friend pre assembled most of it during the week in my garage. Brought in some more muscle on Saturday to carry the assembled pieces out back to the patio. With three guys we had it up and anchored in about 3 hours. Follow the instructions and lay everything out according to part numbers and you will be fine. Pre assembling saved a lot of time on Saturday.

We love it. We got quotes for as much as $33k to add a pergola to our house, this was a much better option. Took a weekend to build, another 9 hours to stain/paint, but well worth it. I mounted a 32” tv up in the corner and it fits perfect. Would highly recommend.