Dear ChappyKankles,It is really unfortunate to hear that you ran into this booting issue with your ASUS laptop. This is definitely not the norm and is not the kind of quality to expect from ASUS products. We hope that you were able to get a replacement unit since the issue you described was an anomaly. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2308031303-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.Best Regards,LeonardoASUS Customer Loyalty US Support

Dear Lc 9, We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, not being able to play games is a random problem. If Windows, drivers, applications and games are up to date and paying cloud or online games is a problem, please check if the laptop has access to a working internet connection since poor and unstable internet service will definitely affects gaming and the overall system speed and performance. If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty