Hi Moon, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. For broken door and damaged In case of repair or replacement, you can check the warranty coverage of your product here: https://www.samsung.com/us/support/service/warranty/RS22T5201SR/AA For parts needed you may purchase them here: https://www.samsungparts.com/Default.aspx if additional assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for choosing Samsung. Have a great day. Reference number:1144608187 ^^Ross