Hello there. I'm sorry to hear this about your ice maker. I know how frustrating it can be when results and expectations do not quite meet. Thank you very much for sharing your experience. Feel free to shoot us a message to our Social Media team by using one of the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1144082956

Hi Moon, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. For broken door and damaged In case of repair or replacement, you can check the warranty coverage of your product here: https://www.samsung.com/us/support/service/warranty/RS22T5201SR/AA For parts needed you may purchase them here: https://www.samsungparts.com/Default.aspx if additional assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for choosing Samsung. Have a great day. Reference number:1144608187 ^^Ross