Good day, Sam Z. Thank you for bringing this to our attention. Items with a lot of moisture can freeze in the refrigerator, particularly when the temperature settings are very low. Please click on the links below to learn how to prevent items in the fridge section from freezing: https://www.youtube.com/watch?v=40o6rKjU9UM https://www.samsung.com/us/support/troubleshooting/TSG01001030/ For more information if the freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/ You may use these links to utilize the appropriate settings and store the food in the refrigerator to avoid the food from freezing: https://www.youtube.com/watch?v=40o6rKjU9UM https://www.samsung.com/us/support/troubleshooting/TSG01001030/ Refer to this link to learn how to set your refrigerator to a recommended temperature: https://www.samsung.com/us/support/answer/ANS00080450/ If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung. Have a wonderful day! —Vannesa

Hi Andy, Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker issue and for having loud noise. We will surely notate this feedback for better products and options in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ Understand the noises coming from your refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ The ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RS22T5201SR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144542399 Thank you for choosing Samsung. Have a great day. -Trisha-