The description says Medium Firm, however this is the softest mattress that I have ever slept on. Not comfortable at all for me. How do I return it?

The best matress I ever have. Bought it for my toddler she loves it so much. Definitely buy another.

Horrible mattress unless you like to sink into a mattress pit. Buying a mattress in a box (without trying it out first) was a terrible idea.

I bought this for my 23 year old (twin size). They have been having the best sleep since they started sleeping on it! Financially and logistically this purchase made sense and we are so happy with it!

I've had other memory foam mattresses through the years that cost more. This by far, more comfortable, and cooler. And since mattresses don't last anymore, the price is right.

I love this mattress I bought it twice. It doesn't get hot, doesn't have an odor like most memory foam mattresses. I returned the Sealy Embody for this one its so much better.

Bought this mattress over a year ago with an adjustable base. It was wonderful at first, but now has sunk in areas and permanent wrinkles where the mattress bends with adjustable base. Looking for a replacement now.

The medium is so comfortable! My parents, who are in their 70's come and stay and my mom says it's nice because her back doesn't hurt at all when she sleeps on it. She's going to get one for her house.

I have had this mattress for a year and love it. It is so comfortable and cozy. It does fall short on height so the fitted sheets dont fit but I solved that problem with cheap fitted sheet bungie clips that holds the sheet in place. Soft, and comfy.

Bought the 12 inch full size. It's too soft for me, my back pain got worst! Don't like it all! But I am stuck with it can't return it, I don't have a truck to carry it.