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Sam's Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,358 ratings1,523 reviews
  1. 5 stars69% (2,332)
  2. 4 stars12% (419)
  3. 3 stars6% (210)
  4. 2 stars4% (127)
  5. 1 star8% (270)

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Showing 1-10 of 1,523 reviews
Oct 29, 2025
Kat
5 out of 5 stars review

Verified Purchase

Great mattress

this mattress is high-quality and extremely comfortable and a great price. I even got up to the register and it was another $75 off as I could not believe it! I have a nectar mattress at home which I absolutely love but the quality of this is very comparable! For a third of the prize. Highly recommend

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Oct 10, 2025
Jen74
5 out of 5 stars review

Verified Purchase

Great for people and pets

First bought a twin for my semi truck, then I bought a king mattress for my house and now this twin is for my Great Dane/ Great Pyrenees mix. She loves her new bed and her flannel sheets with a mattress warmer.

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Nov 16, 2025
Peterv
5 out of 5 stars review

Verified Purchase

Great value for the money and comfortable

Very comfy. Slightly soft but as I age I find I need a soft mattress to reduce back pain due to DJD. my adult kids also find it comfortable too. We’ve purchased 3 in the past few years, so we are starting a mattress collection. Lol

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Oct 14, 2025
Kat
4 out of 5 stars review

Verified Purchase

Memory foam mattress

I wish they had mattresses set up to test for firmness. Our mattress was a little too soft. It’s very comfortable to sleep on, but when you sit on the edge it feels squishy. We purchased the medium firm.

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Nov 8, 2025
Sk
3 out of 5 stars review

Verified Purchase

Good If you are less than 100 lbs.

Bought this for my 2 years old. Toddlers need medium firm for their spine development. I waited 3 days to fully expand but It was still soft. It is softer than soft mattress. I am 240 lbs and when I sit side of the mattress I drowned all the way down to box spring. It is still okay for my 2 years old because she is only 35 lb but If we want to sit on it for putting her to sleep It is really annoying. So I returned and got the one with springs. My 3 stars goes to Sam’s club customer service.

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Jan 18, 2026
MZ
3 out of 5 stars review

Verified Purchase

Good but not for couples

My whole family has these mattresses and I love them for my kids. But unfortunately for my husband and I we just sank in. My husband is 6ft 200lbs and it felt like he sank to the bottom of the mattress. We had to return it for a hybrid.

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Aug 14, 2025
Elizabeth
2 out of 5 stars review

Verified Purchase

Not worth it

Very soft not a medium firmness. I set up the bed and the first night was okay but it has progressively gotten softer and softer as I’ve slept on the bed. I’ve tried rotating it to see if that would help but it hasn’t. I’ve only had the bed for 2 weeks now.

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May 26, 2026
Min
1 out of 5 stars review

Verified Purchase

Too hard

This matters wasn’t very good. It was way too firm even though it said medium firmness. It was like a rock. Caused awful back pain and the fumes that came off of it were horrendous.

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Oct 31, 2025
Anonymous
1 out of 5 stars review

Verified Purchase

False advertisement very deceptive on twin mattres

The 12 inch twin mattress that I purchased at Sam’s Clubis false advertisement the box said it was a 12 inch mattress and it is not it’s 10 1/2 very disappointed. I am 65 and a widow. I cannot afford to hire someone and rent a truck to return it so I’m stuck with it. Mattresses in the spare room and I have one it says got it for 10 days and it’s still not inches 10 1/2.

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Aug 30, 2025
Dissatisfied Customer
1 out of 5 stars review

Verified Purchase

Defective & Sam's won't help

Hired someone to transport since it was too heavy for me. Unboxed it and once it uncurled, it had a chunk of foam missing under the cover. I contacted Sam's to see if they could arrange to pick it up to return to the store so I could order replacement online. They would have picked it up if it was ordered online but refused to do that since it was bought. It is too large to fit in my car and far too heavy for me to handle. I'm very disappointed in the mattress and Sam's for not making this right.

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