The company Abbyson that makes the couch is awful to work with. The first couch I bought fell apart and it took me 2 years to get a refund - Sam's Club finally stepped in. The 2nd couch was delivered without connecting pieces and the company said they would fix it and they have ghosted me. Will be reaching out to Sam's CS again to resolve.

We purchased this sectional in November of 2022. We finally received it on 1/28/2023. We were told we would receive a $75 Sam's Club gift card if we didn't cancel our order due to the manufacturing delay. I've emailed several times and have yet to hear back on when we'll receive it. They haven't even acknowledged my emails. The delivery was ok, with the exception of the delivery employees who didn't seem to care that they wore their wet and snowy shoes in our house. The sectional arrived with a cracked tray inside the cup holder/storage piece (it seems the screws were screwed too tight, not the fault of the delivery service). I emailed the manufacturer and Sam's Club immediately to find out how this would be resolved and 3.5 weeks have gone by now with no reply. The sectional is very large. Make sure you measure your space to ensure it will fit well.

Took a month to get the couch and when it was put together it was broken. The back to the chaise looked like it was declined but it wasn’t. The nuts were never properly put on the bolts to the arm. I had to get nuts and it still won’t sit up properly. And none of the backs are aligned with each other. Called Sams but Sams can’t do anything because this is a third party they go through. They were supposed to send this company an email but still have heard nothing. Also one of the backs has a dimple in the leather that will not come out. Love the feel of the couch and it fits perfect in my living room but I wouldn’t recommend buying online through a third party. Sams Club letdown.

I bought this sectional after seeing it online, I’ve been looking for a sectional for some time now and this appears to meet my criteria, it looked good. Unfortunately the seating is very uncomfortable, the back is high and has plenty of cushion, but the seating part is completely opposite! Since the backs of the sofa and the seating are not attached.. the seating part lacks any cushion and is not supportive enough, so you tend to sink in the only support is on your legs and causes discomfort due to rigid es of the board supporting the front of the seat. You end up sunk in on the but the back cushions pushes you forward and tent to end up in the featile position sitting down!! Very uncomfortable!! This review doesn’t allow area to comment on the delivery part but I will include my experience. The trucking company making deliveries was an absolute disappointment, drivers were unprofessional, although I had provided them a clear area on my concrete front patio to open up the boxes, they kep on walking on the grass which was completely soaked due to several days of rain they were tracking mud inside and although I layer down towel and runner they still muddied up my carpet and they were not cautious at all, their work boots were soaked and muddied and took no precaution on trying not to make a mess, absolutely ridiculous and unprofessional, I’m sure it was the cheap cost which have them the job but it will cost the store in the long run!

Poor faux leather quality, feels just like 70’s vinyl, or a couch you’d see for $350 on special at a furniture store. Mine doesn’t even have all the hardware to put together, so it is in two pieces. I really expected more from something in this price range.

I purchased this exactly a year ago. It was the worst buy. The sectional does not stay connected and it’s already broken from the reclining section. There’s nothing I can do now. I will not be purchasing anything this big from Sam’s again. Very disappointed .

Was great at first. Chaise lounge recliner won't stay up. Slowly reclines if you put any weight on it. The pleather has peeled off considerably. Even in places where no one sets often at all. Just started after the year warranty went out. It looks horrible now. I'm embarrassed and share my story to anyone who comes over and sees it and warn them before purchasing furniture at sam's club. We purchased it around February 2020. Everyone that sees it is shocked and is convinced that Sam's club would make it right, but I'm so frustrated I just want to toss it to the curb.

We purchased this sectional in October 2016. While it was nice looking and comfortable at that time, after only 2 years the "leather" material started peeling off in some areas. At this point, almost all of the sectional has bare areas, especially along the seams on the seats and on the headrests of the recliners. While I understand that some wear with regular use is to be expected, I feel that this level is unacceptable for a nearly $2000 piece of furniture. I've had $300 sectionals from discount stores that held up better than this. Very disappointed in the poor quality!

Ordered in November received in January. I was not given white glove service. Carrier stated the he doesn't put together. Furniture will not stay together, the reclining feature on chase is bent or something one side is lower than the other. the two other recliners you hve to get up to pull out leg rests and they dont lock to stay up, therefor any movement they start coming down. They are very hard to push back to get back feature to work.There are a few places wher the stitching is not tied off correctly and I fear it will eventually come apart.

I 100% agree with some of the poor reviews on here. This piece was the worst furniture purchase I have also ever made. The peeling off of the material after only 18 months is accurate. What a mess of a decision this was. Embarrassing yes to have anyone see this couch. We both work 40+ hours and barely ever sit on it and it’s deteriorating DONT RECOMMEND THIS