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Customer reviews for Carrington 6-Piece Sectional Sofa, Assorted Colors for
Carrington 6-Piece Sectional Sofa, Assorted Colors

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Showing 101-110 of 189 reviews
Oct 10, 2024
Mary M
5 out of 5 stars review

What an amazing couch! First off, it is beautiful to look at but in addition it is super comfortable. It always has everything you could want with cup holders and great reclining features!

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Oct 9, 2024
Holli K
5 out of 5 stars review

The sofa is super comfortable. It's firm but not too firm. It's at a good height and is easy to get in and out of. It seems to be high quality. The reclining aspect of it is super nice. It seats at least 5 comfortably.

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Oct 10, 2024
Bonni B
4 out of 5 stars review

Cushions are comfortable. Recliner is smooth, wide, and quiet. Spacious storage compartment with convenient cup holders. Could easily accommodate more than 6 people.

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Feb 23, 2023
Kristina
1 out of 5 stars review

Non-Existent Customer Service

We purchased this sectional in November of 2022. We finally received it on 1/28/2023. We were told we would receive a $75 Sam's Club gift card if we didn't cancel our order due to the manufacturing delay. I've emailed several times and have yet to hear back on when we'll receive it. They haven't even acknowledged my emails. The delivery was ok, with the exception of the delivery employees who didn't seem to care that they wore their wet and snowy shoes in our house. The sectional arrived with a cracked tray inside the cup holder/storage piece (it seems the screws were screwed too tight, not the fault of the delivery service). I emailed the manufacturer and Sam's Club immediately to find out how this would be resolved and 3.5 weeks have gone by now with no reply. The sectional is very large. Make sure you measure your space to ensure it will fit well.

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reply from Abbyson Living

Hi Kristina, Thank you for your review. We would like to hear more and make sure all the issues have been taken care of. Please contact our Customer Experience team at 805.465.5500 so that we can further assist. We are here to help! - The Abbyson Team

Mar 9, 2023
Tgspeed
2 out of 5 stars review

Disappointed in furniture

Ordered in November received in January. I was not given white glove service. Carrier stated the he doesn't put together. Furniture will not stay together, the reclining feature on chase is bent or something one side is lower than the other. the two other recliners you hve to get up to pull out leg rests and they dont lock to stay up, therefor any movement they start coming down. They are very hard to push back to get back feature to work.There are a few places wher the stitching is not tied off correctly and I fear it will eventually come apart.

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reply from Abbyson Living

Hi There, We are sorry to hear that the white glove service was not provided. We would like to hear more and offer a resolution option. Please contact the Customer Service Team at samsclub@abbysonliving.com for further assistance. - The Abbyson Team

Jan 11, 2019
foster dog mama
3 out of 5 stars review

Doesn't hold up to use over time

We have had this couch for about 2 years now and it has not held up. One of the reclining pieces barely stays shut, and the back on the chaise lounge is loose and sags on one side. We do have a household with several dogs, but they are all older and not that rough on it. It is very comfortable, but for the price, I would have wanted more than (just under) 2 years of use before running into these problems. It wipes down easily, which we love, and the storage console and cup holders are nice to have. It is also nice that you can customize the configuration a little bit to get the pieces exactly where you want them.

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Feb 27, 2022
WilmingtonMom
2 out of 5 stars review

Loved it for 1st year, Now it’s falling apart

We loved the sofa when we first purchased it. Loved it so much we encouraged friends and family to purchase it (which they did). Now the leather is peeling off, the recliners don’t close without slamming them and the thread is coming undone. Wish I could upload photos to show you!

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reply from Supplier Response

Hi Amanda! We are so sorry to hear about this happening! Since the order is outside of the Manufacture warranty, please contact Sam's Club Customer Service for any additional information. - The Abbyson Team

Jul 31, 2021
Terrible quality
1 out of 5 stars review

Terrible quality

I purchased this exactly a year ago. It was the worst buy. The sectional does not stay connected and it’s already broken from the reclining section. There’s nothing I can do now. I will not be purchasing anything this big from Sam’s again. Very disappointed .

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reply from Abbyson Living

Hello, this is unfortunate and rare to hear. If you haven't already, please reach out to Sam's or us to arrange a repair or resolution. We do stand behind our products and would like to know more detail about this. samsclub@abbysonliving.com is our email. Hope this helps, The Abbyson Team

Aug 22, 2019
TruthSpewer
1 out of 5 stars review

Cheap and Issues

Poor faux leather quality, feels just like 70’s vinyl, or a couch you’d see for $350 on special at a furniture store. Mine doesn’t even have all the hardware to put together, so it is in two pieces. I really expected more from something in this price range.

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reply from Abbyson Living

Thank you for your feedback regarding the Carrington Sectional. We value your opinion and apologize for the inconvenience this has caused. Our products are constantly being improved. If you feel the desire, please reach out to our customer service team at (888) 406-0838 or via email: samsclub@abbysonliving.com and provide your order number. Sincerely, Ashley

Mar 24, 2021
shan
1 out of 5 stars review

Not happy with this sectional

When we first got our couch we noticed the chaise part was damaged inside the base, the wood and springs completely detached inside and we just didn’t feel like dealing with returning so my husband fixed it as best as he could but it still is caved in. After using it it’s not very comfortable and the recliners are manual pull strings with a small handle at the hand. They recliners are not easy closing and opening either. Overall we are not happy at all with this sectional. My husband won’t even sit on it much and lays on our older couches. All it does is look nice in the house but other then that I would not suggest this sectional to anyone.

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reply from Abbyson Living

Thank you for your review, this is unfortunate to hear, and very rare. We do stand behind our products, please reach out to us directly for assistance: samsclub@abbysonliving.com We look forward to hearing from you! - The Abbyson Team