Hi there, help has arrived! This Roku device is a streaming player that connects to 2.4 GHz wireless bands only. You&#39;ll want to ensure that the wireless connection you are connected to is a 2.4 GHz wireless network. Be sure that your router is within range of the device, avoid obstructions like cabinets and walls when possible, and try restarting your Roku device and router simultanesouly.<br /><br />If you&#39;re continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.<br /><br />We hope this helps!<br />Roku Customer Advocate

Hi there, help has arrived! This Roku device is a streaming player that connects to 2.4 GHz wireless bands only. You&#39;ll want to ensure that the wireless connection you are connected to is a 2.4 GHz wireless network. Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible. If you haven&#39;t already, try restarting your Roku device and restarting your router.<br /><br />You can check the strength of your internet connection by going to Settings &gt; Network &gt; Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your wireless connection is strong enough.<br /><br />If you&#39;re continuing to have troubles, please reference the helpful FAQs on our support site, such as, https://support.roku.com/article/208755548. This page will provide you with common concerns around playback issues, troubleshooting, error codes, and recommended actions.<br /><br />We hope this helps!<br />Roku Customer Advocate