Thanks for sharing your honest feedback. You deserve a much better experience with our products and we're sorry to hear you weren't impressed with our Natural Origin Beeswax Moisturizing Lip Balm, and we understand your disappointment. We're here to help and hope you'll give us a ring at 800-849-7112, mentioning the reference number 240229-000433. We hope to speak with you soon. Shannon from The Burt's Bees Team

It sounds very frustrating, and we’re sorry to hear about your disappointment with our Beeswax Moisturizing Lip Balm. Our team is available to assist, and we hope you give us a ring at 800-849-7112 with the reference number 240411-000668. We look forward to your call. Shannon from The Burt's Bees Team