Hi Grandma,We are sorry to hear about your experience with the Member’s Mark Hydrocortisone 1% Anti-Itch Cream (2 oz., 4 pk.). We take customer service concerns very seriously and are committed to providing our customers with high quality products. We strongly encourage you to contact our Call Center Team at 1-800-864-9719 or via email by going to www.perrigo.com/contact-us and reference case number 1747025. We look forward to addressing your concerns and hearing from you!